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    Building Manager - Watford, United Kingdom - Lambert Smith Hampton

    Lambert Smith Hampton
    Lambert Smith Hampton Watford, United Kingdom

    1 week ago

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    Description

    Function

    :This job description covers the requirements of a Building Manager. The role of Building Manager will have overall responsibility for the effective operational management of the building and will be expected to deliver a consistently high standard. The core function includes key areas of Health & Safety, risk management, compliance, sustainability, and service charge management. To coordinate the operational day to day aspects of building management including the management of contractors, organising planned and unscheduled maintenance and reactive works, all in compliance with LSH's risk management processes and practices. Build a team to develop and deliver a continually improving first class customer experience for all our customers, tenants and other visitors to the building. To act as the first point of contact for the building, the Managing Agent, and the Client/Landlord, in all of your activities as Building Manager.
    Ensure effective measurement and performance of all service providers and continually look to identify and manage opportunities to provide a first-class business environment. Review service contracts and meet on a monthly/quarterly basis to review performance. Responsibilities: Relationships
  • To develop and maintain collaborative relationships with colleagues, contractors, tenants and client.
  • To undertake a site inspection and to have visibility on site through a published schedule of visits and regular informal communication.
  • To develop collaborative working relationships with contractors and service providers.
  • To maintain a professional manner and be aware, they will be the on-site representation for LSH.
    • Customer Experience
  • 'To display customer focused behaviour during all interactions onsite. Providing customers with service excellence each and every time.
  • To help foster a customer experience culture that extends to the LSH supply chain, monitoring of service partner KPIs and adopts LSH's CX vision.
    • Tenant Liaison
  • To liaise regularly with all tenants to keep them informed of actions, work and activities associated with the day to day running of the building, including anything out of the ordinarily that may impact on daily routines.
  • To work collaboratively with colleagues and attend tenant's meetings on a regular and mutually agreed basis to ensure regular and clear communication whilst addressing any issues or concerns. You may also be required to chair and create reports on the insights from these meetings.
  • To produce and update on a regular basis a tenant contact list including emergency contacts which is to be held and always updated on the relevant systems and platforms.
  • To produce and update on a regular basis a Tenant Handbook.
  • Check and update site emergency procedures on a regular basis.
    • Tenancy and building issues
  • To refer all tenancy issues to the Property Manager and be aware how own actions can implicate the terms of the lease. To seek advice from the Property Manager, RFM or other colleagues in the event of any doubt.
  • Deal with potential and actual insurance claims in accordance with Company protocols and in conjunction with Lambert Smith Hampton's Health & Safety Manager, ensuring he is advised of all incidents immediately.
  • Full engagement with all LSH web-based management tools- including Elogbooks , InfoExchange , 4D Monitoring and any additional systems where applicable.
    • Service Charge
  • To produce a draft service charge budget to reflect the estimated running costs of the property to include correct allocation of costs and to allow direct recovery as applicable.
  • To produce a variance report on a regular basis to a schedule as agreed with the Property Manager using the LSH web-based system, INVU.
    • Keys, Knowledge & Experience: Technical Skills
  • Proven knowledge and experience of application of statutory legislation.
  • Able to demonstrate a comprehensive understanding of sustainability procedures and best practice.
  • Minimum 2 years' experience in a Building Manager or complex management role.
  • NEBOSH General Certificate or working towards
  • Able to point to a proven track record in building and maintaining and improving client relationships.
  • Excellent IT system skills.
  • Proven knowledge of building fabric/mechanical & electrical services/ health and safety/ finance / disaster management.
    • Communication Skills
  • Experienced and capable presenter, both technical and business matters.
  • Proven ability to communicate effectively with a variety of stakeholders.
  • Experience of mentoring team member to achieve shared objectives.
    • Personal Qualities
  • Presents a professional image when dealing with clients and businesses and demonstrates self-confidence.
  • Smart business dress required.
  • Demonstrates ambition and commitment to self-development.
  • Highly organised.
  • Manages own time and exercises good commercial judgement.
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