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    IT Service Service Desk Support Technician - Leeds, United Kingdom - NHS Digital

    NHS Digital
    NHS Digital Leeds, United Kingdom

    2 weeks ago

    Default job background
    Description
    Full-time, flexible working options considered


    Additional allowances:
    Shift allowance once fully trained and working shifts
    Technology and Digital innovation has never been so important to the NHS.

    It is front and centre to the NHS Long Term Plan and the continued commitment to improving health outcomes for patients.

    The NHS England Transformation Directorate has a mandate to deliver a very broad and complex set of products and services to support the transformation of health and care.

    The Live Services Sub Directorate is responsible for delivering and running a wide range of national digital and data live services that are used by NHS and Social Care professionals and by citizens.

    We are responsible for ensuring that our digital and data services are delivered ensuring the highest levels of reliability, security, and usability.

    The National IT Service Desk is responsible for delivering the customer experience for digital and data services for NHS England through the operation of two service desks.

    The National IT Service Desk currently supports over 200 services and fulfilment processes, handling a broad range of incidents, service request and enquires each year.

    Our primary toolset is Service Now.
    Service Desk Analyst – Be the first line of support.
    Do you thrive in a fast-paced environment, helping others and solving problems? Are you passionate about excellent customer service?

    Live Services are seeking a number of motivated and results-oriented Service Desk Analysts to join our National IT Service Desk team.

    In this vital role, you'll be the first point of contact for a wide range of stakeholders, providing exceptional technical support and ensuring smooth operation of our services.

    Act as the primary contact for NHS England staff, and internal and external customers, offering timely and effective support across various channels.

    Provide clear and accurate information on NHS England programs, products, and services, fostering a positive customer experience.
    Collaborate with colleagues and subject matter experts to ensure accurate and efficient service delivery.
    A customer-centric focus, dedicated to providing exceptional service and exceeding expectations.

    Desirable) Experience working in a service desk or IT support environment and knowledge of IT service management principles (e.g.

    , ITIL)

    a role as part of a dynamic team using data and digital technology to transform health and care
    a real commitment to your personal and professional development with access to a broad range of learning opportunities
    NHS England leads the NHS in England to deliver high quality care for all.

    We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.

    This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently.

    Our outstanding teams are passionate about technology and public service, making use of everyone's skills to improve people's lives.
    We collaborate to deliver world class tech and intelligence, so come and join us.

    We are committed to sustainability, diversity and inclusion; To find out more about the type of work we do, please take a look at our website.

    we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working.

    Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

    flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
    27 days annual leave increasing to 33 days with service
    a generous pension (with our contribution equal to 23.NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
    employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes
    We use NHS Terms and Conditions of Service (Agenda for Change) pay rates.

    You can find more information about Agenda for Change pay rates here Pay scales for 2023/24 | NHS Employers .

    Our application process is straightforward, you will need to upload a copy of your CV and provide a supporting statement.

    Within your supporting statement, we're looking for you to evidence how you meet the skills and experience outlined in the "About you" section of the advert.

    If you require a reasonable adjustment or support with your application, please contact

    Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.

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