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    Security Operations Manager - Birmingham, United Kingdom - Birmingham City University

    Birmingham City University
    Birmingham City University Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    The Security Services team help and assist our students, staff, and visitors each and every day, ensuring their time at the University is as safe and enjoyable as possible.

    We are here to help the University and wider community, working with colleagues and stakeholders in making BCU the safe and tranquil place our customers deserve.

    We want outstanding people to join us in taking us to the next stage of our exciting journey. There has never been a better time to join us. Come and be a part of the team.

    What's in it for you?

    In return for your dedication and hard work, you will benefit from ongoing opportunities for personal and professional development, as well as the following key benefits:

  • Generous annual leave entitlement of 40 days (including bank holidays and closure periods).
  • An attractive direct contribution pension scheme, or the option to retain LGPS for existing and previous members.
  • Wellbeing advice and support through our Employee Assistance Programme.
  • Cycle to Work Scheme.
  • A supportive and collaborative culture and work environment, rooted in .

    • Why not take a look on the that shows the facilities across campus.

    Main responsibilities:

    The Security Operations Manager will:

  • To provide day to day management for the University's operational security, and occasionally, reception teams, ensuring that all staff provide a professional, efficient, and approachable security and reception service and deliver high standards of customer service to students, staff, and visitors.
  • Work with senior management to achieve the Universities goals and objectives.
  • Use your previous skills and experience to enhance the department, and bring further knowledge, new ideas and 'best practice' to the team.
  • You will be expected to provide day to day management for the University's operational security teams across numerous University sites and buildings, ensuring our staff provide a professional, efficient, and approachable security service.
  • You will manage your own core team of staff, and also the wider duty team across the team shift pattern, 365 days a year.
  • You will be expected to react to security and emergency-type situations, but also take a proactive approach in preventing them occurring in the first instance, all across the University.
  • Provide clear advice, guidance, and instruction on all security matters.
  • Liaise with students, staff, visitors, external agencies, and any members of the public in a professional, friendly, and courteous manner at all times, being assertive when necessary.
  • Ensuring that security teams work effectively together, and also with colleagues in the Faculties and other professional services.
  • Dealing with all manner of staff issues and enquiries whilst under line management protocols.
  • Good communications (written and verbal), particularly interpersonal skills.
  • The ability to maintain accurate written and electronic records.
  • The writing of clear and concise reports which may be required for legal proceedings.
  • Utilising a good working knowledge of the Police and Criminal Evidence Act (PACE 1984, and Serious Organised Crime and Police Act (SoCPA 2005)
  • A good working knowledge of the Data Protection Act 2018, GDPR, Human Rights Act 1998, and the Right to Privacy Acts.
  • A good working knowledge of Prevent, Protect, Prepare and any other Home Office legislation, all pertaining to safety and security within the Higher Education sector.

    • Key requirements:

  • A good standard of general education.
  • Vocational qualifications relating to security matters, such as an NVQ in Security Operations / ILM Level 3 in Leadership Management.
  • A Security Industry Authority (SIA) 'Security Guarding' / 'Door Supervision' licence.
  • 5 years significant and relatable experience of security work, including tangible experience of supervising and managing large numbers of staff and different teams.
  • Good communication skills including the ability to train, coach and give clear guidance and instructions to staff.
  • Good IT skills, particularly Microsoft Office.
  • Experience of using technical systems such as CCTV and access control systems.
  • Able to work on their own initiative and utilise common sense and sound judgement.

    • The successful candidate will have:

  • Public Space Surveillance (CCTV) Licence.
  • Experience of controlling CCTV systems.
  • First Aid at Work qualification.
  • 'Train the Trainer' (or similar) qualification.
  • Training in Conflict Management and Physical Intervention.
  • Experience of investigating and resolving incidents.
  • Experience of a security role in an educational establishment.

    • Please refer to the job description for the full overview of the Security Operations Manager requirements and responsibilities.

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