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    Tenant Engagement and Scrutiny Officer - Birmingham, United Kingdom - Midland Heart Ltd

    Midland Heart Ltd
    Midland Heart Ltd Birmingham, United Kingdom

    1 week ago

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    Description

    Our tenants are at the heart of our organisation – we want to hear the views of all tenants as it makes a big difference to how we improve the services they receive.

    Join us as a Tenant Engagement & Scrutiny Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services

    In this impactful role, you'll engage with a diverse range of tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services. You'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data. Using your excellent communication skills, you will appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.

    This is a fantastic opportunity to motivate and inspire our tenants by empowering them to engage in meaningful tenant scrutiny, that has a real impact on services, policies and decision making. Don't just take our word for it – take a look at our Blog from Dylan , one of our Tenant Engagement & Scrutiny Officers

    Our ideal candidate? We're looking for an engaging and resilient individual, who is enthusiastic and committed to delivering successful customer led service improvements. Your application will also demonstrate the following skills and experience:

    • You'll have previous experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards and regulations.
    • You'll have previous experience of driving service improvements.
    • You'll have experience of writing reports and presenting information to different audiences.
    • You're a dynamic thinker, who thrives under pressure and has the ability to manage a large and varied workload with competing priorities and deadlines.

    As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week). Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West & East Midlands) to meet with tenants in locations that are inaccessible via public transport.

    Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you'll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

    Interested?Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

    Please note, we're unable to accept applications without a Cover Letter.

    Please be advised suitable candidates will be invited to an Assessment Centre week commencing 23rd May 2024, held at our West Midlands Hub, Popes Lane.

    We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

    #J-18808-Ljbffr
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