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    Business Support Assistant - Birmingham, United Kingdom - West Midlands Police

    West Midlands Police
    West Midlands Police Birmingham, United Kingdom

    1 week ago

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    Description

    Hours - Monday - Friday, 8am - 4pm

    The Business Support Assistant will support the Traffic Investigation Unit; enabling the efficient and effective operation of the section, including contact with the public and other 3rd parties by telephone and e-mail. In addition, they will liaise with internal and external partners such as insurance companies, solicitors, Magistrates Court, Education Providers and the general public and attend court to provide evidence in relation to the administration process.

    The Traffic Investigation Unit is part of the Criminal Justice Services department and is responsible for: Road Traffic Collision administration and Investigation Central Ticket Office. The Traffic Investigation Unit is responsible for maintaining high quality levels of services to members of the public and stakeholders. The Road Traffic Collision Team are responsible for the Investigation and Case Management of all damage only, slight injury and serious injury road traffic collisions (other than those occurring on the motorway network). The Central Ticket Office are responsible for managing and processing speeding offences and fixed penalty notices. TIU Clerks provide administration support for both areas of business, although the successful candidate will be aligned to either RTC or CTO.

    Duties

    • Administration and management of the collisions reported by way of the Self Reporting Form (SRF) / National Collisio
    • Reporting Form (NCRF), and associated tasks, using the National Collision Recording and Sharing system (CRASH).
    • Administration and management of speeding offences and Penalty notices via the Pentip national computer system.
    • Management of the HORT1/2 Process.
    • Administration of education courses, where identified as a suitable outcome or postal charges where a Court appearance is required through SJP and PLP case disposal information
    • Conduct basic PNC checks and import relevant documents into Connect
    • Liaison with local CMU in relation to Court process and ongoing cases.
    • Management of archiving and filing in line with MOPI/Information services guidelines (dead files)
    • Receipt, review and action of solicitors and insurance companies letters inc preparation of extracts/reports.
    • Provision of information, advice and guidance to internal and external customers including members of the public. This will done via telephone, e-mail and in writing.
    • Update IP / Witnesses / Offenders with progress of cases in accordance with contact counts.
    • Create and despatch relevant correspondence as required.
    • Be flexible and adaptable with regard to the needs of the unit.
    Essential Skills
    • Experience of entering/inputting data onto relevant information systems displaying attention to detail and ensuring that records and other entries are recorded in a timely and accurate manner
    • Have excellent communication skills demonstrating the ability to communicate clearly and concisely with a diverse range of people whilst ensuring that written communication is presented in a clear, logical and focused manner.
    • Administrative experience and the ability to multi-task in order to deliver a quality service to customers.
    • Ability to work as part of a successful team with an ability to communicate effectively and professionally with a wide range of individuals.
    Vetting - Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

    Medical - Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

    West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

    It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

    Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities
    #J-18808-Ljbffr
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