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Application Support Analyst - Sheffield, United Kingdom - Elevation Recruitment Group
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Description
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Application Support Analyst.
This role will allow you as the successful Lead Application Support Analyst to dive into the role with confidence My client will offer full training on their supported business applications, empowering you to excel from day one.
Key Duties & Responsibilities:
Provide timely and efficient software support for the ERP/back-office system and integrated applicationsnLead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processesnWork closely with end-users to understand their needs, troubleshoot issues, and provide effective solutionsnConduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workaroundsnAssist in user acceptance testing (UAT) for new software releases, patches, and enhancementsnDeliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applicationsnLiaise with cross-functional teams to address complex technical issues and ensure optimal application functionalitynStay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performancenEnsure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframesnMaintain detailed documentation of support activities, including issue details, resolutions, and configurations
We are keen to speak with Systems / Business Analysts who possess the following skill & experience:
Demonstrable experience in a commercial environment, providing application support and developmentnBasic accounting skills to troubleshoot financial modules within the ERP systemnStrong SQL skills for database querying and data analysisnProficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposesnGood working knowledge of MS CRM (Customer Relationship Management) systemsnValid driving license for occasional travel to other company sitesnExperience in business analyst methodologies is desirable
If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you