- Provide timely and efficient software support for the ERP/back-office system and integrated applications
- Lead the scoping, design, and implementation of application configuration changes, following best practices and change management processes
- Collaborate closely with end-users to grasp their needs, troubleshoot issues, and offer effective solutions
- Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds
- Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements
- Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications
- Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality
- Stay updated on application updates, new features, and industry trends to guide decision-making and enhance system performance
- Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes
- Maintain detailed documentation of support activities, including issue details, resolutions, and configurations
- Demonstrable experience in a commercial environment, offering application support and development
- Basic accounting skills to troubleshoot financial modules within the ERP system
- Strong SQL skills for database querying and data analysis
- Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes
- Solid understanding of MS CRM (Customer Relationship Management) systems
- Valid driving license for occasional travel to other company sites
- Experience in business analyst methodologies is advantageous
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Lead Application Support Analyst - Sheffield, United Kingdom - Elevation Recruitment Group
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Description
Elevation Recruitment Group is delighted to be exclusively supporting a valued client in the search for a Lead Application Support Analyst.
Predominantly site-based position in Sheffield.
Are you an energetic and motivated individual with a love for technology and problem-solving? We are seeking an outstanding Lead Application Support Analyst to join our client's team. In this role, you will have the opportunity to offer top-notch software support to the business ERP/back-office systems and various integrated applications. Moreover, you will lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives.
As the successful Lead Application Support Analyst, you will have the chance to jump into the position with confidence. Our client will provide full training on their supported business applications, allowing you to thrive from day one.
You will collaborate with a skilled team on diverse projects that will enhance your expertise.
Key Duties & Responsibilities:
We are eager to connect with Systems / Business Analysts who have the following skills & experience:
If you are prepared to advance your career and excel in a dynamic, supportive setting, we are excited to hear from you.