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    Senior Technical Specialist - London, United Kingdom - Lutron Electronics Co., Inc

    Lutron Electronics Co., Inc
    Lutron Electronics Co., Inc London, United Kingdom

    4 days ago

    Default job background
    Description
    One of the keys to Lutron's success is the principle of taking care of the customer.

    This role achieves this through the provision of professional and timely support via phone and email offering solutions and information on both stand-alone and system level products and is critical in both the retention of existing customers and the development of new customers.

    Combining both reactive interaction and response to customer enquiries along with troubleshooting and development of proactive solutions – reducing future issues and improving customer satisfaction.

    Provide timely and professional support to customers via phone and email, offering information on both stand-alone and system-level products.

    Document problems and solutions in a central database, escalating them when necessary.

    Undertake special projects as necessary to meet or exceed the objectives of our technical support team, including travelling to job sites occasionally.

    Answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products.

    Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.

    Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar would be advantageous.

    Proficiency in Italian or French language required.

    Lutron Electronics' position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double-digit growth.

    Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities. For more information, view our website at .
    We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
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