- Motivate and coach the team to deliver excellent customer service
- Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
- Resourcing / drafting rotas, working within budget
- Stock management
- Analysing and interpreting sales performance data and reports
- Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
- Ensure all company standards are implemented and maintained i.e. merchandising, admin
- Delivery of all KPI's, meeting all company standards
- Recruitment and training of the team Personal characteristics:
- A hands on leader, with experience in retail or a related industry sector
- Have a positive flexible approach with a can do attitude
- Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment
- Have the confidence and ability to motivate, coach and inspire the team
- Able to numerate
- Attention to detail
- Good communicator
- Be methodical, organised and have a structure approach to work
- Spatial awareness
- Be fully flexible across the week Salary/Pay: £32,000
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Store Cover Manager - Harrow, United Kingdom - Deichmann
Description
Purpose
: Here at Deichmann we are looking to appoint a Cover Manager based at our store in Harrow, but also covering stores across the local area including, White City, Harrow, Wandsworth Uxbridge and Waford.This is a full time, permanent position, paying £32,000 per annum.
What is a Cover Manager?
• Our Cover Managers are our fast track, high potential managerial talent
• After initial training, Cover Managers build their understanding of how Deichmann stores operate, by providing managerial cover across a cluster of stores.
• For this particular role the stores you will cover/support after training include: Harrow, Uxbridge, Hounslow, Watford, White City and other stores considered to be within a reasonable commuting distance.
• You must be able to travel within a defined geographical area.
• On completion of training, Cover Managers are in an ideal position to be promoted to Store Manager.
This is a really exciting opportunity for a successful and ambitious individual looking to progress their career in retail, initially supporting or managing one or more of our stores, before being appointed to Store Manager. Ideal candidate: Our ideal Cover Manager will have previous experience at supervisor / management level within a retail setting or similar and are keen to progress their career in store management.
• You will be fully flexible in terms of travel in order to work across a number of different locations.
• Have previous experience of working in a managerial or supervisory role in retail or a related sector.
• Be able to problem solve and think on your feet.
• A people person with the ability to plan and co-ordinate resources in order to deliver on exceptional customer service. Key activities: