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    Summer Programmes Operations Manager - London, United Kingdom - Immerse Education

    Immerse Education
    Immerse Education London, United Kingdom

    1 week ago

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    Remote
    Description

    About Us

    Immerse Education is a trailblazer in the field of experiential learning, dedicated to revolutionising the educational landscape. Our mission is to empower students globally by providing them with immersive, real-world learning experiences that equip them with the skills and knowledge needed for success in their future careers and lives.

    With a visionary 10-year plan, we are committed to becoming the leading provider of transformative educational programmes worldwide. By 2034, we aim to have empowered over a million students through our innovative approach to learning, which combines cutting-edge technology, personalised instruction, and dynamic, interactive content.

    Our programmes are designed to bridge the gap between traditional education and the evolving demands of the modern world. We offer a diverse range of courses, both online and in-person, that cater to the unique interests and aspirations of young learners. From academic enrichment to career development, our offerings are meticulously crafted to inspire curiosity, foster creativity, and instil a lifelong passion for learning.

    At Immerse Education, we believe in the transformative power of education. Our dedicated team of educators, innovators, and creators are passionate about making a difference in the lives of students around the world. Join us on this exciting journey as we strive to shape the future of education, one student at a time.

    The Role

    We are looking for an Area Manager to join our programme development team. You will be responsible for the operational excellence of multiple residential summer schools across the region. This includes, but is not limited to, our Singapore and Australia programmes. Your primary responsibility is to ensure the successful delivery of these programmes during the summer period. This position requires air travel to your respective summer school locations before and/or during the delivery period.

    Your success will be measured by meeting set project deadlines, ensuring that programmes operate smoothly during the summer period. You will need to be quick on your feet and be able to find solutions for any last minute changes and/or emergency situations in a calm and efficient manner.

    As part of your role, you must ensure that all external parties adhere to the same highest standards of provision as Immerse. You will work collaboratively with colleagues from other Immerse departments and will be responsible for maintaining positive and professional relationships with our host colleges and suppliers.

    We are looking for an ambitious and motivated individual with a strong work ethic. During the peak operational period, you'll be on emergency call for your summer schools, and must be prepared to provide a high level of out-of-hours management support. Our ideal candidate is someone with a background in the education industry, preferably with prior experience in operations, who understands the challenges of the summer school environment and is capable of making tough decisions whilst under pressure. The candidate would ideally have experience working in APAC and with local educational institutions.

    Your key responsibilities:

    • Planning and executing all operational delivery of residential courses in APAC
    • Supporting the overall commercial success of courses
    • Pre-booking all cultural and social activities
    • Supporting college managers during the operational period
    • Supporting the pastoral team with safeguarding and pastoral enquiries
    • Ensuring that students' satisfaction with the programme exceeds high expectations
    • Assisting with enquiries from student services and the sales team when required
    • Ensuring timely and adequate provision of materials required for the effective delivery of our programmes
    • Assisting with the coordination of airport transfers
    • Supporting with operational delivery in other areas to your assigned one
    • Being on-call throughout the summer delivery period

    We'll be looking for you to demonstrate:

    • At least 2+ years experience in an academic or operational role
    • Hands on experience with MS Office
    • Excellent analytical, organisational and time-management skills

    We'd be particularly excited if you can demonstrate:

    • Experience in the summer school industry
    • Good knowledge of Singapore and Australia
    • Experience working in an operational/academic/programme management role
    • Experience with marketing automation tools and CRM systems

    What we'll offer you:

    • A competitive salary and a discretionary performance-based bonus.
    • A range of people first benefits and experiences
    • Flexible hybrid work in a dynamic, supportive environment.
    • A chance to impact students' lives globally and grow professionally in a rapidly expanding education provider.

    If this sounds like you, we'd love to hear from you. As part of your application, we'd love to know what excites you about this role, and about Immerse Education.

    You'll become part of a supportive and inclusive work environment with varied opportunities to grow your career with us as we work together towards our mission. We take a thoughtful, long term approach to diversity, equity and inclusion and strive to create a workplace where everyone can thrive and grow.

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