- You will manage 25 of their key clients which are a mix of FTSE 250 companies as well as industry leading players within innovative sectors, e.g. robotics and autonomous vehicles.
- The company has just received outside investment and are going through a period of growth so can offer job security and interesting career prospects.
- They have a dynamic, hard working culture but treat people well.
- They have a very flexible working model
- 10+ years of key account management or client-facing project management experience from an operational / professional services business. This role wouldn't suit somebody from a product lead business. They need experience of managing complex projects with a lot of moving parts. Somebody from a professional services or management consulting background would work well.
- Proven track record of long-term success with senior decision makers.
- Intellectual curiosity
- Consolidate and establish best practice Key Account Management
- Serve as the key link of communication between the client and internal teams
- Have an unrivalled knowledge of the clients needs, requirements and current strategy
- Undertake constructive internal and external post claim debriefs
- Keep key stakeholders updated and engaged throughout
- Ensure we deliver to plan for our clients
- Chair and manage the Client Account Management plan
- Be the escalation point both internally and externally with regards to the fulfilment of the client engagement
- Host events and hospitality to engage with clients
- Represent the business as a speaker to target audiences
- Support new business colleagues with prospective client pitches on occasion
- Work with Marketing to create testimonials or case studies where appropriate.
- Retain clients to set budget
- Achieve target penetration of additional products
- Upskill the consulting team with account management skills
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Description
Job Description
This is an opportunity to join a market leading company within the R&D tax relief and IP (intellectual property) consultancy market as a Key Account Director.
A few reasons why this might appeal to you:
What they need:
A more detailed job description: