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    Customer Services - London, United Kingdom - Falcon Green

    Falcon Green
    Falcon Green London, United Kingdom

    Found in: Jooble UK O C2 - 4 days ago

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    Description

    Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm.

    This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor duties in their Central London office.


    As a Senior Customer Relations Advisor, you will play a pivotal role in ensuring the seamless execution of fieldwork while maintaining high standards of customer satisfaction.

    Confidence to take charge of fieldwork tasks before project completion.


    • Creativity to devise innovative approaches for efficient service delivery.
    • Open-mindedness to embrace customer feedback in alignment with our brand.
    • Lead field operations, conducting end-of-day inspections and surveys on-site.
    • Manage defect reports and coordinate with subcontractors for timely resolutions.
    • Facilitate the setup of customer care services for each development project.
    • Monitor project timelines to ensure a smooth customer landing process.
    • Evaluate contractor performance and report findings to management.
    • Maintain the online database, Clixifix, under the guidance of the Customer Relations Manager.
    Familiarity with reading floor plans and legal documentation within the development process.


    • Solid numeracy skills for monitoring financial activity related to sales and service changes.
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