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    Customer Services - England, United Kingdom - 4Recruitment Services

    4Recruitment Services
    4Recruitment Services England, United Kingdom

    1 week ago

    4Recruitment Services background
    Description
    Childrens Services Agent First Response
    81 Per Hour.
    Full Time (37 hours per week)
    Based in Glenfield - Hybrid

    An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services Business Support Team as a First Response Children s Service Agent.

    The main focus will be to act as the first point of contact for Children s Social Care service users, by phone and email.

    To work with a range of internal and external agencies to ensure the safeguarding of children and young people and referral to services to achieve the best outcomes for the child.

    Provide the best quality service for all First Response Children s Duty service users, maintaining professional standards and responding to concerns appropriately.

    To process a range of referrals received from professionals and members of the public via email and phone.

    Problem solving - using initiative to respond quickly and escalate enquiries to a senior where there are immediate safeguarding concerns.

    4Recruitment Services Employee Benefits Programme
    ~ To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed)
    #
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