Jobs
>
Glasgow

    Part Time Help desk Operator - Glasgow, United Kingdom - Anderson Knight

    Default job background
    Part time Customer Service / Support
    Description

    Anderson Knight is recruiting for Part-time Helpdesk Coordinators on a back shift rotation for a well-established company based in Glasgow.

    Our role involves coordinating with team members, engineers, contractors, and stakeholders to facilitate the efficient handling of tasks and incidents reported to the helpdesk.

    Shift Pattern on rotation (21 hours per week, usually 3 days per week):

    Weekdays: 3pm – 10pm

    Weekends: 7am-5pm, 3pm – 10pm


    Main Duties and Responsibilities:

    • Responding to incoming calls from customers, contractors, and engineers.
    • Initiating outbound calls to our customers, contractors, and engineers.
    • Handling reactive callouts for customers.
    • Recording jobs and incidents for customers.
    • Escalating incidents as necessary.
    • Configuring systems.
    • Communicating effectively and confidently.

    Key Attributes and Skills:

    • Previous Helpdesk Experience is essential.
    • Exceptional verbal and written communication abilities.
    • Precision and keen attention to detail is indispensable.
    • Proficiency in multitasking.
    • Essential high level of computer literacy.

    Company benefits:

    • 33 days (6.6weeks) paid holiday for a full-time contract.
    • Free on-site parking
    • Subsidised canteen facilities & vending machines
    • Pension scheme – up to 5% matched contribution
    • Company-funded Healthshield cash plan.
    • Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
    If you are ready to embrace this excellent opportunity, please forward your CV with confidence

  • Anderson Knight

    Help Desk Operator

    3 weeks ago


    Anderson Knight Glasgow, United Kingdom

    **Responsibilities**: · - Record and prioritize client requests and assign them to the appropriate departments or personnel for resolution. · - Provide technical assistance to clients for basic facility management issues, such as HVAC, electrical, plumbing, and janitorial service ...

  • Exclusive FM

    Service Desk Operator

    5 hours ago


    Exclusive FM Glasgow, United Kingdom

    **Job Title: Service Desk Operator** · **Location: Glasgow** · **Salary: £ 20,500.00 per annum** · **Hours: 37.5 hours a week** · Our client, one of the UK's leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including R ...


  • City Facilities Management (UK) Glasgow, United Kingdom

    **Service Desk Operator** · Salary* £20,500.00* · Location* Glasgow Head Office* · Shift Pattern* Other · * · - This is a _permanent_, _full time_ vacancy_ that will close _in 19 days_ at 23:59 GMT_._ · **The Vacancy** · **The Company** · In 1985, husband and wife Willie and Susa ...

  • Virtual FM Limited

    Help Desk Operator

    2 weeks ago


    Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...

  • Virtual FM Limited

    Help Desk Operator

    2 weeks ago


    Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...

  • Virtual FM Limited

    Help Desk Operator

    2 days ago


    Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...

  • Virtual FM Limited

    Help Desk Operator

    6 days ago


    Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...

  • Virtual FM Limited

    Help Desk Operator

    6 days ago


    Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...


  • Virtual FM Limited East Kilbride, United Kingdom

    This job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Addit ...

  • Multi Trades Recruitment Limited

    Help Desk Operator

    3 weeks ago


    Multi Trades Recruitment Limited Bellshill, United Kingdom

    Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area. · **About The Job**: · **Schedule**: · - Mon - Fri. · - 08:00-16:00 · **Role**: · - Working on a busy Helpdesk within a Facilities Management environment. · - Log react ...

  • Multi-Trades Recruitment

    Help Desk Operator

    1 week ago


    Multi-Trades Recruitment Bellshill, United Kingdom

    Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area. · **About The Job**: · **Schedule**: · - Mon - Fri. · - 09:00-17:00 · **Role**: · - Working on a busy Helpdesk within a Facilities Management environment. · - Log react ...

  • Multi Trades Recruitment Limited

    Help Desk Operator

    4 days ago


    Multi Trades Recruitment Limited Bellshill, United Kingdom

    Multi Trades Recruitment are looking for an t experienced Helpdesk Operative (nights) for a job-based in Stoke On Trent area. · **About The Job**: · **Schedule**: · - Mon - Fri. · - 21:00-08:00 · - 4 on 4 off · **Role**: · - Working on a busy Helpdesk within a Facilities Manageme ...


  • Anderson Knight Glasgow, United Kingdom Full time

    Anderson Knight is recruiting for Part-time Helpdesk Coordinators on a back shift rotation for a well-established company based in Glasgow.Our role involves coordinating with team members, engineers, contractors, and stakeholders to facilitate the efficient handling of tasks and ...

  • Grosvenor Casino

    Cashier

    1 week ago


    Grosvenor Casino Glasgow, United Kingdom

    Company Description · Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience the ...


  • GCU UK Ltd Glasgow, United Kingdom

    **Exciting Opportunity: Stores/Yard Operative in Glasgow** · Are you a motivated and detail-oriented individual looking for an engaging role in depot operations? Join our team on Duke Street in Glasgow as a Stores/Yard Operative and play a crucial part in managing our valuable GC ...


  • Morgan Stanley Glasgow, United Kingdom

    OTC FX Settlements Associate/Director · Job Number: · 3231338 · POSTING DATE: Feb 26, 2023 · PRIMARY LOCATION: Europe, Middle East, Africa-United Kingdom-United Kingdom-Glasgow · EDUCATION LEVEL: Bachelor's Degree · JOB: Other · EMPLOYMENT TYPE: Full Time · JOB LEVEL: Director · ...


  • Social Security Scotland Glasgow, United Kingdom

    Overview: · Social Security Scotland are looking for an experienced IT Service Desk Team Leader. Do you have Incident management and request fulfilment experience? Do you have expectational customer care skills and experience? Do you have experience in working in a busy Service D ...

  • Anderson Knight

    Helpdesk Operator

    2 weeks ago


    Anderson Knight Glasgow, United Kingdom

    Anderson Knight is looking to recruit a Help Desk Operator on a full-time permanent basis. The Help Desk Operator will be responsible for providing exceptional customer service by answering incoming calls, resolving customer issues, and dispatching maintenance and repair technici ...


  • Anderson Knight Glasgow, United Kingdom

    Anderson Knight is looking to recruit a Help Desk Operator on a full-time permanent basis. The Help Desk Operator will be responsible for providing exceptional customer service by answering incoming calls, resolving customer issues, and dispatching maintenance and repair technici ...


  • Atom Contracts Ltd Glasgow, United Kingdom

    We are looking to recruit a Sercive Desk Co-Ordinator for our client based in Rutherglen. · - **Main duties as per below, but not limited to;**_ · - To understand all of the helpdesk functions, systems and platforms used for planning and delivering all tasks · - Regularly reviewi ...