Jobs
>
King's Cross

    Contract Support - Cross, United Kingdom - CBRE

    CBRE
    CBRE Cross, United Kingdom

    1 week ago

    Default job background
    Part time, Freelance, Full time
    Description


    Job Title:
    Contract SupportBusiness Sector: Data Centre Solutions

    Location:
    London, UKCOMPANY PROFILE
    CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
    Purpose of the Job
    Functionally reports to the Portfolio Lead Contract Support.
    This role has no direct reports although working collaboration with the Account Manager, Contract Manager, Technical Manager, site engineering team, contract support team and 3rd party specialists is integral to the role.
    Key Responsibilities
    Quality
  • Manage Helpdesk System using in house systems, including reporting
  • Maintain PPM records using in house systems, including reporting.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
  • Assist the onsite team with financials and reporting.
  • Ensure all account KPIs are met.
    People and Development
  • Promote and maintain CBRE culture throughout teams.
  • Ownership, monitor and maintain the attendance planner.
  • Maintain records (e.g. training matrix and Staff Planner).
  • Ensure all site team training courses are booked in prior to courses running out.
  • Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers
  • Answer calls and emails in a professional and timely manner.
  • Attend and participate in any relevant training courses.
  • Attend regular role specific meetings in order to share best practice.
    Contract
  • Participate in putting together monthly Contract Review
  • Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
  • Ensure use of Preferred Suppliers is maximised and best practice better buying is in place.
  • Ensure CBRE Engineering systems (e.g. 360, MyFacility, 4Sight, MySupplier) are in use and kept updated.
  • Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
  • Send helpdesk extensions to the Customer to ensure SLAs are met.
  • Ensure clients are kept up to date with the progress of all helpdesk tickets.
  • Know the financial model of the contract and be able to determine how the financials should be ran
    Finance
  • Ensure integrity of financial transactions for contract.
  • Attend and actively participate in weekly finance meeting with Account/Engineering Manager and Customers, building Customer relationships.
  • Review and raise quotations approved from the Account/Engineering Manager, keeping record and sending for Customer approval in a timely manner.
  • Keep the EW Tracker up to date with all details filled in correctly.
  • Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.
  • Raise Maintenance Purchase Orders and liaise with site Contract Manager in preparation for these Purchase Orders and for them to go out prior to contracts ending.
  • Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.
  • Daily review and process sub-contractor invoices via the Invoice Pool, documenting queries.
  • Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct margin.
  • Raise yearly maintenance orders.
  • Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary
  • Run and review Aged WIP Report weekly, chase as required and implement updates as necessary.
  • Completion of weekly / monthly reports sent from the Contract Manager in a timely manner.
  • Raising own reports on finance system when required.
    Dimensions
  • Employed within Data Centre Services in a strategically important & highly prestigious account
  • Interface with tenants and clients at all levels.
  • Integrate fully with all different CBRE departments to ensure seamless delivery of services
  • Accountable to Leader and the accounts management team.
  • The post holder does not have any directly reporting staff
  • This post carries no direct budgetary responsibility
  • Understand and demonstrate CBRE RISE values
    Personal Experience / Qualifications / Skills
  • A good basic education is essential, with good written and spoken English and basic Mathematics skills
  • Customer Service skills are essential to this role
  • Attention to detail is a must
  • Good verbal communication skills
  • Committed to the delivery of excellent customer service
  • It is essential staff are self-motivated and promote a Can do customer attitude at all times
    Personal Attributes
  • Able to work on their own initiative
  • Good customer liaison skills along with a front of the house mentality.
  • Have a can do attitude and flexible approach
    EQUAL OPPORTUNITIES
    We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
  • CBRE

    Contract Support

    1 day ago

    CBRE London, United Kingdom

    Posted- 26-Jan-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Company ProfileCBRE is the global leader in real estate services and leverages the indust ...

  • Preston Recruitment Ltd

    Contract Support

    5 days ago

    Preston Recruitment Ltd London, United Kingdom

    **Contract Support - Facilities Management - Feltham, Middlesex** · Your new employer is an industry leading Facilities Management service provider, with a large portfolio of commercial properties and contracts across the UK and the rest of the world. We are looking for an experi ...

  • HVAC Recruitment LTD

    Contract Support

    1 week ago

    HVAC Recruitment LTD London, United Kingdom

    **Contract Support** · **London - NW1** · **Monday to Friday / 8am-5pm** · **Salary - £30,000** · Our client currently has an opportunity for a **Contract Support** to be based on a prestigious educational contract in NW1. This role offers an opportunity for hybrid working, with ...

  • CBRE

    Contract Support

    1 week ago

    CBRE London, United Kingdom

    Posted- 23-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**JOB SUMMARY** · The purpose of this position is to provide administrative management of s ...

  • ABM

    Contract Support

    4 days ago

    ABM London, United Kingdom

    **Description**: · **JOB TITLE**:Contract Support · LOCATION: London office & Hybrid working · ** HOURS**:Mon-Fri, 40 hours a week · **OVERVIEW OF JOB DESCRIPTION** · **Main Duties & Responsibilities**: · To be the dedicated, site based, contract administrator and provide perform ...

  • Preston Recruitment Ltd

    Contract Support

    5 days ago

    Preston Recruitment Ltd London, United Kingdom

    **Contract Support Administrator - Facilities Management -City of London** · Your new employer is a market leading Facilities Management service provider who have a high-profile portfolio of commercial properties across The City of London and the rest of the world. Offering a lar ...

  • CBRE

    Contract Support

    3 days ago

    CBRE London, United Kingdom

    Posted- 21-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Engineering/Maintenance- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Job Title: Contract Support · CBRE Global Workplace Solutions is a leading globa ...

  • Atalian Servest

    Contract Support

    1 week ago

    Atalian Servest London, United Kingdom

    **Job Reference: /NL/15-12/769/5** · **Job Title: Contract Support - PPM** · **Location: London - Applicants must have the right to work in the UK** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30, 0 ...

  • CBRE

    Contract Support

    1 week ago

    CBRE London, United Kingdom

    Posted- 21-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Company ProfileCBRE is the global leader in real estate services and leverages the indust ...

  • Atalian Servest

    Contract Support

    3 days ago

    Atalian Servest London, United Kingdom

    **Reference: /OE/03-04/820/2/PR** · **Job Title: Contract Support - PPM** · **Location: London - Applicants must have the right to work in the UK** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 16:30 ...

  • CBRE

    Contract Support

    1 week ago

    CBRE London, United Kingdom

    Posted- 13-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Company Profile** · CBRE is the global leader in real estate services and leverage ...

  • CBRE

    Contract Support

    1 week ago

    CBRE London, United Kingdom

    LONDON & SOUTH EAST · Role Purpose · To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract. In order to be successful in the role it is key that the Contract Support understands procedures, processes and ope ...

  • Atalian Servest

    Contract Support

    1 week ago

    Atalian Servest London, United Kingdom

    **Reference: /TM/10-08/537/19/FR1** · **Job Title: Contract Support Administrator** · **Salary: Competitive** · **Working Hours: Monday to Friday - 07:00 - 19: hours per week** · **Location: London** · **Business Overview** · The Atalian Servest workforce is made up of 30,000 pas ...

  • CBRE

    Contract Support

    3 days ago

    CBRE London, United Kingdom

    Support contract manager and facilities manager on weekly finance reports. · Contact suppliers for any works/parts that need to be completed on-site. · Upload invoices onto WebQuote. · Understand the needs of the client, both internal and external stakeholders. Use this knowledge ...

  • Atalian Servest

    Contract Support

    5 days ago

    Atalian Servest London, United Kingdom

    **Job Reference: /NL/15-12/769/5/RP** · **Job Title: Contract Support - PPM** · **Location: London - Applicants must have the right to work in the UK** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 08:00 - 16:30 ...

  • CBRE GWS

    Contract Support

    4 days ago

    CBRE GWS London, United Kingdom

    **Company Profile** · CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real es ...

  • CBRE

    Contract Support

    4 days ago

    CBRE London, United Kingdom

    Posted- 21-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Customer Service, Data & Analytics- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Title: Contract Support** · **Business Sector ...

  • CBRE

    Contract Support

    4 days ago

    CBRE London, United Kingdom

    Posted- 23-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Purpose**: · To provide exceptional customer service and comprehensive financial and ...

  • ABM

    Contract Support

    5 days ago

    ABM London, United Kingdom

    **Description**: · **JOB TITLE**:Contract Support Administrator · **LOCATION**:Thomas More Square, E1W · **SHIFT PATTERN**:Mon-Fri, 40 hours per week · **SALARY**:£34,000 - £36,000 · **ROLE OVERVIEW AND PURPOSE** · To be the dedicated, site based, contract administrator and provi ...

  • CBRE

    Contract Support

    3 days ago

    CBRE London, United Kingdom

    Posted- 20-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Role Summary**: · - Identify and help drive implementation of savi ...