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    Operations Planning Coordinator - Ayr, United Kingdom - Everest Home Improvements

    Everest Home Improvements
    Everest Home Improvements Ayr, United Kingdom

    1 week ago

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    Full time
    Description

    Operations Planning Coordinator

    6 months contract

    Salary: £21,424 rising to £22,945.52 on completion of probationary period.

    Everest is a leader in the Home Improvements sector, and we have an exciting opportunity available for an Operations Planning Coordinator to join our Ayr team. We operate a hybrid model or remote working from home.

    As the Operations Planning Coordinator, you will be working to deliver amazing customer service and support in our Operations business area.

    This is a full-time, permanent, position working on a flexible rota basis covering Monday to Friday, with the occasional Saturday one in six in line with the business needs.

    What the Operations Planning Coordinator role involves:

  • Scheduling and coordination of field staff appointments within our customer's homes
  • Supporting customers at all stages of their home improvements, being their main point of contact, and keeping them updated on any appointments and the progress of their orders.
  • Managing field staff diaries, booking appointments efficiently and effectively.
  • Delivering exceptional standards of customer service consistent with our brand.
  • Coordinating all internal and external resources to achieve successful completion by identifying challenges and suggesting solutions.
  • What we are looking for:

  • Coordination, Scheduling, or Planning experience, which could have been gained from a range of different sectors including hospitality, retail, utilities, construction or similar.
  • Someone who always puts the customer first.
  • Excellent communication skills, both written and verbal.
  • A team player who also can use their initiative and manage their own workload.
  • Effectively work under pressure and achieve results.
  • Be a problem solver, taking quick and effective decisions.
  • Great multi-tasking ability, to manage multiple diaries and meet customer needs.
  • Proven ability to work effectively towards set targets showcasing their commitment to achieving and exceeding performance goals.
  • What we can offer:

  • 25 days A/L plus BHL
  • Fantastic training programme.
  • Flexibility to work from home
  • Friendly and supportive team
  • Employer Assistance Programme
  • Staff discounts available


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