- Comprehensive benefits package including health insurance and retirement savings plan.
- Opportunities for professional development and career advancement within a growing company.
- How to Apply: If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you Tm Green group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status #J-18808-Ljbffr
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Customer Care Coordinator - Redditch, Worcestershire, United Kingdom - TM Green Group
Description
Job Title:
Customer Care Coordinator
Company Overview:
Join the dynamic team a leading construction outfit dedicated to delivering exceptional quality and service to our clients.
With a commitment to excellence and a passion for innovation, we take pride in our projects and value our relationships with our customers.
Position Overview:
We are seeking a highly organized and customer-focused individual to join us as a Customer Care Coordinator. Coordinate communication between clients, project managers, and construction teams to ensure timely resolution of issues.
Maintain accurate records of customer interactions and transactions using our CRM system.
Collaborate with internal teams to implement improvements to our customer care processes and procedures.
Provide regular updates to clients on the status of their projects and address any questions or concerns they may have.
Follow up with customers after project completion to ensure satisfaction and identify areas for improvement.Previous experience in customer service or client management roles, preferably in the construction or related industry.
Proficiency in using CRM software and other relevant tools for managing customer interactions.
A positive attitude and a commitment to delivering exceptional customer service at all times.
Competitive salary commensurate with experience.