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    Service Customer Administrator - Wakefield, West Yorkshire, United Kingdom - Marks & Spencer Plc

    Marks & Spencer Plc background
    Description
    Service and Safety Assistant at Marks and Spencer Wakefield
    Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
    Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
    Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

    Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

    Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
    Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
    To have a natural empathy with our M&S brand and values, including service behaviours
    Local Networks
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