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    Customer Success Executive - Brighton, United Kingdom - Net Natives

    Net Natives
    Net Natives Brighton, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    The Customer Success Executive is responsible for ensuring the highest level of success for the onboarding, adoption and integration of the Akero platform, and for supporting Net Natives' Akero users with their success in using our tools.

    The CSE will assist in developing and deploying a consultative approach to understand customer needs and map them to Akero' software, service, and consulting products.

    Salary range: 24£-31£

    Main duties and responsibilities

    • You will be a subject matter expert on our student conversion tools and be able to support our customers as needed.
    • You will advocate for platform usage and adoption from the beginning of the relationship with new clients, and provide onboarding training to their team members and departments.
    • You respond to support tickets on using the product's tools and features.
    • You will collaborate with the Campaign Strategy and Client Growth teams to support their development of strategies to improve Net Natives' client usage where applicable.
    • You will identify integration opportunities with clients, discuss the benefits and process with them and manage the implementation of integrations with the wider internal team.
    • You will conduct conversion rate measurement audits and periodic performance reviews in order to provide CRO recommendations.
    • You will identify and assess product enhancement opportunities, validate these with customers, and provide that insight to the Engineering team.
    • You will identify clients or use cases that the Marketing team can use to produce collateral including blogs, sales & marketing enablement material, white papers, case studies, messaging and web copy.

    Please note: This job description serves as a general guideline. Additional responsibilities may be assigned based on business needs.

    Requirements

    Essential

    • Excellent verbal, written and presentation skills with the ability to foster effective customer relationships.
    • Ability to work independently, handle various clients/projects simultaneously, manage deadlines and set priorities.
    • Understanding of or experience in conversion rate optimisation UX to inform landing page design and create innovative and effective conversion strategies.
    • Awareness of broad IT solution stack (analytics, integration approaches and technologies).

    Desirable

    • University undergraduate degree
    • One year experience with CRM or SaaS, combined with a good understanding of student recruitment and marketing.

    Company Information:

    We are Net Natives and we're on a mission to use data, technology and creativity to transform the way students connect with higher education institutions. Each year we connect millions of students with the courses and institutions that change the world.

    Over 100 creatives, strategists, technologists and analysts in the UK and USA have built a revolutionary data driven technology platform that predicts and automates student advertising. Whilst our creatives and strategists develop concepts and content that inspire students for some of the world's leading education brands.

    Benefits

    Our culture is based on our simple ABC values (Accountable, Brave, Curious). We are accountable to providing you with the best working environment we possibly can.

    Our enhanced benefits package has been designed with our people in mind. We have focused on seeing and hearing what our global employees want. Here are some of our fantastic benefits.

    • Start with 11 days holiday which increases with your length of service
    • 3 days off for Christmas shut down*
    • Buy additional holidays for Family and Dependent Days
    • No one should work on their birthday... have a paid day off
    • Healthcare cash plan
    • Pension scheme
    • EAP - Employee Assistance Programme
    • Eye Tests and contribution towards glasses
    • Monthly Self-Care Fund
    • Access to our Employee Engagement Platform which provides Rewards and Recognition
    • Employee Referral Bonus
    • Early finish on Fridays
    • Cycle To Work Scheme
    • Time off for Charity / Volunteering work
    • Office drinks fridge and refreshments
    • Team socials
    • Dog-friendly workplace
    • Flexible working environment

    *The company closes down its offices over the Christmas period. All staff are required to take annual leave for up to 3 to 4 working days during this period.

    Plus we know that your personal development is fundamental to our mission and so we tailor a progression path personalised to you.

    Net Natives is an equal opportunities employer. We passionately believe that employing a diverse workforce is central to our success and our DEI group is continually looking at ways we can encourage every Natives to be brave in their expression and belief in themselves.

    Our hiring process is pretty simple...

    • You found this job because you are looking for a new and exciting opportunity or got sent this job ad because someone thinks you're amazing and really cares about you
    • You've made it this far into the job advert and you know you want to find out more so you tell us you're interested (apply - send a cover letter and up to date CV).
    • You have been invited for an interview - we like to start a call with our People Coordinator then the Head of Conversion Solutions, along with further interviews with the wider team. You will be required to do an interview task.
    • You come in and meet some of your new team/friends (virtual or face to face)
    • If you are successful, you land yourself an amazing job and amazing things start to happen
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