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    Risk and Process Manager - London, United Kingdom - Energy Jobline ZR

    Energy Jobline ZR
    Energy Jobline ZR London, United Kingdom

    1 week ago

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    Description
    Process Risk Manager

    Hybrid:
    x2 Days on site/ x3 days WFH
    London, Swindon or Northampton Hubs

    This role sits within our Credit Card product team, where you will be responsible for overseeing and working with stakeholders across the business to improve our credit card processes.

    While your work will involve looking at all aspect of process improvement, from satisfaction and complaints to efficiency, your immediate focus will be on strengthening our risk management across processes to protect customers and the business.

    At Nationwide we offer hybrid working wherever possible.

    More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

    We value our time in the office to solve problems, to learn, and to feel connected.

    For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Swindon or London offices.

    You can also find out more about our approach to hybrid working here.
    The role will require travel to Swindon at least once a month.

    There's never been a more exciting time to join our Credit Card team, as we work to improve our propositions and end to end customer experience.

    This will be an important role to help us continually assess that our processes are well-controlled, and you will work closely with key stakeholders across the business to ensure we focus process improvements in the right areas.

    As Product Manager within Credit Card you'll:
    Develop an excellent understanding of our credit card processes and the potential customer harms within them.

    Build a clear understanding of Nationwide's risk framework and our internal policies to enable us to identify and address any issues.

    an established product or risk manager, ideally with a good knowledge of credit cards and the wider market.
    experience of managing or overseeing processes or risks within Financial Services.

    an effective communicator, both verbally and in writing, and be able to clearly present information to and influence senior managers and the wider business.

    Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

    A personal pension – if you put in 7% of your salary, we'll top up by a further 16%
    ~ Life assurance worth 8x your salary
    ~ A great selection of additional benefits through our salary sacrifice scheme
    ~ Access to an annual performance related bonus
    ~ Access to training to help you develop and progress your career
    ~ 25 days holiday, pro rata

    Nationwide is the world's largest building society. We've got the scale to compete with the big banks, but we're not a bank.

    As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us.

    It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

    We want everyone in the UK to know that they don't have to bank with a bank.
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