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    Screening Case Officer - United Kingdom - Ritz Recruitment

    Ritz Recruitment
    Ritz Recruitment United Kingdom

    1 week ago

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    Description

    My client, a busy Regulatory Body who promote high professional standards in healthcare and to improve everyone's health and wellbeing are urgently seeking a Case Officer to join their busy Fitness to Practise. offices in London. You will play a key role within the Screening Department. You will use your extensive knowledge to manage and progress a caseload of fitness to practise concerns through the Screening process and applying relevant guidance and ensuring effective and timely progression and decision making.

    Duties will include:

    • Analyse and manage an allocated caseload of individual cases
    • Comply with quality and performance indicators
    • Analyse information received on an ongoing basis and conduct timely and appropriate risk assessment of managed cases.
    • Gathering relevant information and facts to enable a screening decision to be made.
    • Obtain advice from the relevant professional, i.e. lawyer, clinical advisor, screening manager or case examiner.
    • Ensure all information relating to casework is recorded appropriately and in line with relevant guidance
    • Delegate administrative tasks to case administrators and ensure the quality of their work before it is dispatched.
    • Ensure that statutory notices are served in accordance with the relevant statutory provisions and that the administration staff have prepared materials for consideration by fitness to practise committees in accordance with the FtP standard operating procedures (SOPs)
    • Ensure the production of case bundles are accurate and sent to all relevant parties
    • Delivers a high quality person centred approach to all customers, both internal and external.

    Requirements:

    • Experience of managing a caseload
    • Experience of working both in a team and independently to deliver against targets
    • Experience of working to strict timescales in your day-to-day role
    • Effective time management skills, including the ability to prioritise workloads and manage multiple competing priorities
    • Able to analyse information and evidence to make decisions or recommendations.
    • Experience of identifying and managing risk in your day-to-day work.
    • Effective written and verbal communication skills, with the ability to communicate clearly and sensitively.
    • Demonstrable experience of communicating by telephone, emails and letters.
    • Able to manage and maintain professional relationships with all stakeholders, including senior individuals
    • Experience of delivering exemplary customer care in a fast-paced and challenging environment.
    • Recognises and understands the importance of equality and opportunity for all.
    • Excellent IT skills – Outlook, Excel, Word and Adobe – and experience of using information/case management systems.

    This position is to start immediately on a FTC until March 2025.

    Please email your CV to find out more about this role and my client.

    #J-18808-Ljbffr
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