Medical Secretary - London, United Kingdom - Unilabs

Unilabs London, United Kingdom

1 week ago

Full time

Description

The main purpose of the Medical Secretary is to provide an efficient and high-quality secretarial service to the laboratory and our clients. The primary working relationships will be within the office, the Administration Manager and the Laboratory Operations Director.

Managing of the 'Histology Secretary' inbox (replying to queries, enquiries and other emails sent to ) in a timely manner
Booking couriers collections, regular and ad hoc.
Data entry of cytology cases. This could include audio typing and additional reports (all working towards agreed turnaround times) and having a sharp eye for detail. A very high level of typing accuracy and speed is essential
Dealing with Immuno approvals and additional charges
Typing additional reports/Second opinion to the cases and making sure these are authorised by a pathologist (all working towards agreed turnaround times)
Filing of request forms
Creating a spreadsheet for overnight bags 3 times a week on behalf of Specimen reception to be sent to Citysprint
Chasing external results
Flag unexpected cancer reports to Hospitals/Consultants
Chasing and scanning Immuno results to the case on Morphology and Athena
Franking letters and packages on behalf of the Company daily
Sorting out the daily delivery of post and distribute to the relevant people/departments
Booking Taxis for Laboratory staff and Management
Typing Brain reports and making sure these are authorised
Dealing with system case un-authorisations due to booking in errors
Chasing Clients for Insurance/patient details on behalf of the Finance team
Dealing with LOG requests
Sorting, scanning and e-mailing Dispatch logs to the Clients
Forwarding any stock request to the relevant departments
Going through weekly MDT lists and sending the reports to the relevant pathologists
Communicating with the accounts and marketing team
Assisting in ensuring new staff / temporary staff receive adequate training, support, and guidance
Scanning MDT reports to Morphology and Athena
Applying yourself to be aware, efficient, and generally helpful with the use of your initiative in accomplishing additional tasks around the office
Follow instructions given by the Office Manager / Laboratory Operations Manager
To refer problems (where necessary) to the Office Manager / Laboratory Operations Manager
To take part in annual appraisals

Other duties will include:

Answering telephones calls and emails to colleagues and clients
Updating client details
Archiving of cartridges and any unnecessary items
Being first point of contact to all pathologists – helping them the best you can
Being of assistance to the laboratory and the staff
Communicating with the accounts and marketing team
Ordering of stationary (keeping a close eye on shortages)
Attending monthly lab meetings
Participating in regular office meetings
Offering suggestions for things that will benefit the office and your team
At times it may be necessary to stay later to complete tasks (report to office manager)
Vigilant in completing tasks independently and seeing if there is anything additional to be completed.
Show a willingness to help.
Perform well under pressure, consider your staff peers and always be well presented.

Requirements

Essential:

Microsoft Office (inclusive of Word, excel, and highly in Outlook)
Previous experience in a Clinic or Hospital as a Medical secretary
Ability to manage their own time and tasks.
Ability to learn and implement procedures successfully and timely.
Ability to work well with and relate to others.
Understanding of company health and safety and confidentiality policies
Work well in a team
Flexible §
Willingness to help
Good use of initiative and observant
Well-organized, tidiness, attentive and capable

Desirable:

Minimum typing speed 35 w.p.m
Experience of pathology computer systems and audio typing.
Good communicator and very good telephone manner.
Ability to work under pressure and deadlines
Good written and vocal skills
Well presented
Professionalism at all time

Benefits

Why Join Unilabs: At Unilabs, you'll have the opportunity to make a significant impact in the healthcare industry while working with a diverse and talented team. We offer competitive compensation, comprehensive benefits, and a supportive work environment that fosters growth and development.

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