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    Customer Service Coordinator - Chester, Cheshire, United Kingdom - Specialist Motor Finance

    Specialist Motor Finance
    Specialist Motor Finance Chester, Cheshire, United Kingdom

    2 weeks ago

    Default job background
    Description

    Customer Service Coordinator - up to £24,000 - Hybrid working - Monday - Friday 9am - 5pm

    Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

    Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.

    About the role Customer Services is the main point of contact for the SMFL customers. Our Customer Service Advisors deliver and exceptional customer service journey, both through inbound and outbound call& addition to generaland varied customer requests the customer service team also have several administrative functions within the team and provide support to other departments within the businesswhich involves supporting the CustomerFinancialsupport team when needed and a triage support for theresolutionsteam. Key responsibilities
    • Answering inbound customer services calls within agreed service levelsrelating to general enquiries
    • Liaising with insurancecompanies in relation to payment for motor accident insurance claims
    • Discussing, andadministeringcustomersenteringand managing IVAs
    • Providing exceptional customer service onall interactionsensuring the customer needs and outcomes are at the heart of allactivity
    • Understand and carry out day to dayduties in line with regulatory expectations
    • Calculating settlement figurerequests.
    • Providepeak time support where neededto the Customer Financial Support Team (collections)
    • Support the customer resolutions team with complaint tirage calls where needed.
    • Update/amend customer details as and when necessary.
    • Complete payment due date changes upon request.
    • Ensure customer queries are resolved at as a first point of contact or referred efficiently.
    • Ensure accurate, timely information is transmitted to our customers.
    • Dispatch statements of account to customers.
    • Provide additional resource to the Pay-out teams as and where necessary to include taking telephone queries.

    Candidate requirements

    • Working knowledge of Microsoft Office
    • Experienceof working to tight deadlines in adepartment with multiply functions would be anadvantage.
    • Excellent telephony skills.
    • Excellent communication skills andinterpersonalskills.
    • Personal drive and self-motivation.

    The successful candidate willalways requiredto act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance.

    These rules include:

    You must act with integrity.

    You must act with due skill, care and diligence.

    You must be open and cooperative with the FCA, the PRA and other regulators.

    You must pay due regards to the interests of customers and treat them fairly.

    You must observe proper standards of market conduct.

    You must act to deliver good outcomes for retail customers.

    Employee benefits

    • Pension scheme - up to 8%
    • 26 days holiday + bank holiday (option to buy an additional 5 days)
    • Employee referral programme
    • Perks at Work
    • Above and Beyond awards
    • Income protection scheme
    • Employee of the Year
    • Long Service awards
    • Discretionary annual bonus
    • Life assurance
    • Discounted gym membership
    • Flexible working
    • Training and exam sponsorship
    • Employee assistance programme
    • Paid volunteer days
    • Social events
    Interested? Apply today to find out more

    ADZN1_UKTJ

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