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    Remote Services Administrator - London, United Kingdom - Lufthansa Group

    Lufthansa Group
    Lufthansa Group London, United Kingdom

    2 weeks ago

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    Description

    Are you a customer service rockstar with a passion for supporting business projects and delivering exceptional results? We are seeking a Customer Service Specialist for our Product Line Parts team to provide outstanding customer service and operational support for various business projects.

    The duties of the Customer Service Specialist include:

    Own and manage Customer Service & Component Sale email inboxes for Product Line Parts
    Be primary point of contact between internal and external customers for Business Projects

    Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders
    Perform daily routine customer follow up regarding their existing Business Projects
    Update and maintain database systems and quote logs
    Proactively prepare and send to customer status reports of their Business Projects
    Follow-up with customer and provide shipping details
    Manage customer warranty claims
    The ideal Customer Service Specialist should meet the following requirements:

    Previous experience in Customer Service role
    Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence
    Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.)
    Experience of multi-tasking and relationship building skills
    Office environment, based in Hayes, London
    Monday – Friday. Full time role which may require additional overtime and occasional early morning or late evening work depending on customer locations and different time zones
    This Customer Service Specialist must be:

    Analytical and flexible approach to work
    About Lufthansa Technik Landing Gear Services UK

    Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry.

    With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization.

    With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide.

    Lufthansa Technik Landing Gear Services is located in London and has over 300 employees.
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