- Mon - Fri 08:00 to 16:30 (1 hour lunch)
- Mon – Fri 08:45 to 17:15 (1 hour lunch)
- Mon - Fri 09:30 to 18:00 (1 hour lunch)
- One Saturday in every four from 09:00 to 11:00
- Day to day hardware, software, and application support.
- Accepts inbound requests via Phone/Email/Portal/Walk-ups
- Resolving service desk issues by liaising with end-users to ensure that requests are closed in a timely fashion in line within the IT SLA.
- Provide support on standard devices such as laptops, desktops, tablets, phones, and other devices.
- Provide technical and functional support on standard applications and software and support for all products/ equipment on the current approved list.
- Provide excellent customer experience and high-quality IT support.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience.
- Creation and management of department and customer facing knowledge base articles
- Highlight risks to the Group IT Deputy Service Support Delivery Manager where KPIs cannot be met
- User Provisioning to ensure new user accounts and account deletions are managed correctly
- Fluent in English, both verbal and written
- Full UK clean driving licence
- Must have 1 Years proven experience in a Service Desk or IT Help Desk environment role.
- Good problem-solving, analytical and diagnostic skills for problem resolution and root cause analysis
- Technical skills: Knowledge of Windows applications (Microsoft 365 Windows 10); End Device Client specific's technology. Other expertise such as Networking, TCP/IP. AD User Admin, SCCM for Remote Desktop Connection, RSA VPN token Admin, Jira Service Desk (Insight and Confluence), Mobile Iron/Meraki
- Organizational sensitivity: understands the formal structure of business, its culture and business/technology environment, its brand, and people values, aligns actions and behaviour with the needs and priorities
- Results orientation: focuses on the delivery of targets, quality, and deadlines.
- Behavioural flexibility: has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations.
- Tolerance for Stress: maintains control and performance in stressful situations; stays calm when problems arise, avoids letting day-to-day pressure get him/her down, does not take rejection personally, stays positive, puts problems behind once solved.
- Self-starter: act in a proactive way in anticipating issue and go beyond what is expected from them, shows confidence, and believes in his/her own capacity to achieve results and tackle problems.
- Ethics and Integrity: 'walks the talk', abides by business conduct guidelines and ethics; deals appropriately with confidential data.
- Respect for the individual: demonstrate respectful behaviour to other team members, external customers, and external service providers.
- Works Standards – Excellence, sets high goals or standards of performance for his/ her and the organization. Is dissatisfied with average performance.
- Exploring: appraises own strengths and weaknesses; has the willingness to develop his/her own skills, knowledge and behaviour through on-the-job experiences and feedback from others.
-
Support Analyst
Found in: Talent UK C2 - 4 hours ago
IGEL Technology Reading, United Kingdom A Full timeTHE ROLE · This position is an in-office or hybrid entry-level technical support position. As a Technical Support Analyst (m/f/d) at IGEL, you will be tasked with working with customers and partners to resolve issues related to the product. This includes keeping track of customer ...
-
Application Support Analyst
Found in: Talent UK C2 - 4 hours ago
Punter Southall Group Reading, United KingdomOverview · We are recruiting a 2nd Line Application Support Analyst to join our growing team. · As an Application Support Analyst, you will be responsible for providing 2nd line IT & application support as well as being involved in on-going project work. Examples of your respon ...
-
Support Analyst, 1st Line Support, Service Desk Analyst,
Found in: Jooble UK O C2 - 5 days ago
Xact Placements Limited Reading, Berkshire, United KingdomOur Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst – Security Lead to be based in their Reading office. · Your role is to support the stable operation of clients Infrastructure and Applicati ...
-
Managed Helpdesk Support Analyst
Found in: Talent UK C2 - 4 hours ago
keyloophol Reading, United KingdomPurpose of role · : · Provision of an excellent support service is critical to the achievement of Keyloop's strategic plans for growth and profitability. Our Managed Helpdesk Product Support Administrator will primarily be responsible for taking inbound telephony calls from our ...
-
Support Analyst, French Speaking – EIM
Found in: Talent UK C2 - 4 hours ago
Idox plc Theale, United KingdomSupport Analyst, Fluent French, based Pune, Maharashtra · The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with ...
-
Support Analyst
Found in: Ziprecruiter UK C2 - 1 day ago
Corriculo Recruitment Didcot, United KingdomJob Description · Support Engineer, Support Analyst, 1st / 2nd line, Desktop Support, COR5649 · £34,000 · If you are an experienced, enthusiastic and personable Support Analyst or Support Engineer looking for a varied role within a dynamic SME environment, then this is a newly-cr ...
-
IT Support Analyst
Found in: Ziprecruiter UK C2 - 14 hours ago
Proactive Appointments Ltd. Guildford, United KingdomJob Description · IT Support Analyst · Guildford - 100% Onsite - Please do not apply if you aren't able to work onsite 5 days a week · Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their Gu ...
-
IT Support Analyst
Found in: Talent UK 2A C2 - 1 day ago
Proactive Appointments Guildford, United KingdomIT Support Analyst · Guildford - 100% Onsite · Our client is looking for an experienced IT support analyst with a background in working in professional services to provide support for their Guildford office. You will also be responsible for providing support to their regional off ...
-
IT Support Analyst
Found in: Click to Hired UK C2 - 2 days ago
Akkodis Oxfordshire, United Kingdom Permanent, Full timeAre you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth opera ...
-
IT Support Analyst
Found in: Talent UK C2 - 4 hours ago
SHL Thames Ditton, United Kingdom Full timeJob Description Put your technology skills to work at SHL and help us revolutionize the workplace · SHL, People Science. People Answers. · Unlock the future of Global Service Delivery at SHL If you're service desk practiced with a passion for customer service and a drive for ...
-
Support Analyst
Found in: Jooble UK O C2 - 6 days ago
First Military Recruitment Ltd Ruislip, Greater London, United KingdomAviation Ground Support Technician · 40 flexibility allowance · Working Hours: Monday to Friday, 37.Additional Company Benefits: PPE Supplied, Exceptional Career Development Opportunities, Heavily Discounted Gym Membership, Enhanced Pension Contributions · First Military Recru ...
-
Support Analyst
Found in: Talent IE C2 - 4 hours ago
Kerridge Commercial Systems Hungerford, United Kingdom Permanent Full timeKerridge Commercial Systems is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It's an extremely exciting time to be joining our business · We're ranked No.37 in the Sunday Times HSBC International Track 200 ...
-
Laboratory Support Analyst
Found in: Jooble UK O C2 - 17 hours ago
ROYAL SOCIETY OF CHEMISTRY Bracknell, Berkshire, United KingdomResearch support technician · 12-month FTC. · £As a dispensary technician, you would be responsible for dispensing reagents and other supplements to support world leading research and development programmes at the company. This role would be perfect for a graduate in any scient ...
-
Application Support Analyst
Found in: Appcast UK C C2 - 2 days ago
Damia Group Leatherhead, United Kingdom**Applications Support Analyst – 14 MONTH FTC – Leatherhead (hybrid) - £42K per year + benefits** · We have a fantastic opportunity for an experienced Application Support Analyst to join our client for up to 14 months covering parental leave. You will work within the Business App ...
-
IT Support Analyst Remote
Found in: Jooble UK O L C2 - 5 days ago
EMIS Health Aldenham, Hertfordshire, United Kingdom2nd Line Support Analyst -Watford - Hybrid Working · 2nd Line Support AnalystJob working remotely and in the Watford office as part of the growing support service team at EMIS. · Our vision is to be the leading provider of innovative healthcare technology that ultimately improv ...
-
Technical Analyst/ 1st Line Support Analyst
Found in: Jooble UK O C2 - 2 days ago
Air Partner Bracknell, Berkshire, United KingdomAre you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer supp ...
-
Application Support Analyst
Found in: Talent UK C2 - 4 hours ago
Wates Leatherhead, United KingdomWe have a fantastic opportunity for an experienced Application Support Analyst at our Head Office in Leatherhead to work within the Business Applications and Analysis team to provide support for our platforms across the Wates Group business, in particular our Finance systems, for ...
-
Commercial Analyst Support
Found in: Jooble UK O C2 - 3 days ago
Metro Bank Plc Guildford, Surrey, United KingdomWe have been awarded the "" At Metro Bank, people come first – is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a ...
-
Analyst-Business Support IT
Found in: Talent UK C2 - 4 hours ago
Elanco Hook, United Kingdom Full timeAt Elanco (NYCE: ELAN) – it all starts with animals · As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Li ...
-
Windows IT Support Analyst
Found in: Jooble UK O L C2 - 6 days ago
MFK Recruitment Hayes, Hillingdon, Greater London, United KingdomWe have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area.They retain their staff due to the excellent culture and progression opportunities.As the Onsite IT Support Technician, you will be working closely with th ...
Group IT Service Support Analyst - Reading, United Kingdom - Porsche Cars GB Ltd
Description
We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.
In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.
Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high.
Job Purpose
The IT Service Support Analyst delivers an excellent customer experience and agreed level of service to internal and external customers, business partners and external suppliers, in line with the company values.
IT Service Support Analyst is the first contact person to Porsche IT, whether it be via telephone, email, service desk portal or direct walk-up.
Location and Working Pattern:
Based at headquarters in Reading, Berkshire, but a requirement to visit client site locations as required (10% per annum)
Hours : Shift Rota which changes on a weekly basis
Overtime: subject to requirement and prior approval
Core Responsibilities:
Requirements
Benefits
We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars GB for what promises to be an incredible journey as we respect our history and embrace our future.
In return you will receive a highly competitive salary, annual bonus scheme, access to a VW Loan Car, private medical insurance, 27 days holiday per years and other attractive benefits. If you can demonstrate the skills and experience, we are looking for, are looking for a challenging and rewarding career with a premium brand, and would love to join our team then please apply at the link below, attaching a copy of your CV and detailing your current remuneration package.
Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.