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    Patient Engagement Lead - Reading, Berkshire, United Kingdom - Montu

    Montu
    Montu Reading, Berkshire, United Kingdom

    6 days ago

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    Description
    Montu is a leading cannabis company with operations in Europe and Asia-Pacific.

    We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.


    Our mission:
    improve the lives of millions of people through cannabis therapies.

    Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets.

    As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.Role descriptionThe role of the patient engagement lead sits within the operations team & requires a dynamic and patient centric individual who wants to help Montu patients and clinicians get the best out of the service.

    The candidate will be part of the UK founding team and help establish the operations and patient facing team.

    Responsibilities will include but not be restricted to:
    Onboarding new patientsOutreach to patients to obtain feedbackReschedule and coordinate patient appointments to optimise patient satisfactionGuide patients through the clinic and pharmacy processesAssist patients with any queriesMaintain patients' electronic health recordsSupport the clinical team in the following areas:Collecting patient data relating to long term conditionsEnsuring patients meet the criteria for an initial assessment based on Montu's inclusion and exclusion criteriaSupport operational and clinical recruitment and onboardingCollate feedback and liaise with Head of Governance on complaints and complimentsReport Incidents and significant events and liaise with Head of Governance on Incident and Significant eventsLiaise with product and tech support team on technical issuesWork closely with line manager and wider team on service improvement Attend work related meetings as requiredTo maintain all mandatory training and familiarity with company policies and SOPSShift based and flexible working maybe required from time to timeSkills, Experience, and Qualification:2 plus years of work experienceWorking in a healthcare environment advantageous but not essentialSales experience is advantageousExcellent attention to detailGood understanding of working a highly regulated industry and following policies and SOPsHigh level of IT proficiency Excellent communication and interpersonal skillsSelf motivated and target drivenAbility to work under pressure
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