Business Development Manager - London, United Kingdom - Regent College London

Description

Job Description

Job title: Business Development Manager

School/Function: Business Development

Location: London

Responsible to: Business Development Director

Salary: 35k per annum plus OTE

Key Activities and Responsibilities

• Report management – ensuring that daily reports are up to date and sent out to all partners/agents daily or until the SLA set with partner.
• Manage between 12-18 agent/accounts and ensure they are meeting expectations and are providing the quality of learners that is expected.
• Identifying potential new agents/accounts/businesses to further develop UKBDL and UKDL student recruitment.
• Managing junior business development executives and supporting teams – Ensuring their activities support the objectives of student recruitment.
• Providing a smooth journey for both the agent/account and students, ensuring the application process is efficient to support improved conversion. This can include getting feedback from relevant parties to continuously improve processes.
• Have a detailed understanding of all systems used by both agents and students to ensure advice and guidance in this area is clear
• Ensuring KPI's set by the Head of Business Development are met. This includes delivery of targets set via agents/account, onboarding new business, improving conversion rate from application to enrolment, and improving brand awareness in existing and new markets.
• Proactively support all colleagues in pursuit of the College central objectives and values within the business at all levels.
• Gathering intelligence and data to propose new initiative to further develop new and existing UK opportunities. This will include – interpreting of data, and articulating key messages, and publishing papers for relevant committees.
• Ensure that the College reputation is protected by getting all agents/accounts to adhere to the College processes and acting with integrity internally and externally. Part of this to ensure existing and new agents/businesses recommended have a good track record in HE
• Adhere to the College admissions processes and regulations ensuring a clear audit trail for training and compliance purposes.
• Ensuring all students recruited through agent meets the required levels of progression/AU benchmark, this will include the continuous auditing of students referred via agents.

Analysis and Reporting

• Identify gaps or shortfalls in recruitment strategies and identifying how to solve these issues.
• Analyse data/statistics, interpreting and reporting patterns and trends and highlighting and prioritising any issues for further investigation to support informed decision making.
• Provide daily reports on student activity to agents and partners.
• Provide reports and updates to key commercial leads within the business.
• Analysing agent performance not only from a recruitment perceptive but from a student engagement perceptive as well.

Customer/Service Support

• Provide advice to peers and partners to respond and independently resolve a range of standard and unforeseen issues, within pre-determined operational limits.
• Support and lead Business development Executives, support teams, and other relevant departments.
• Advise and update the team on regulatory/compliance/product/process changes providing appropriate training as needed.
• Ensuring the partner/agent is receiving the best support and is being provide the best service to the standard the College requires.
• Diagnose and rectify any problems with sales processes and systems.
• Feedback to the agents/ Partners on performance of students.

Planning and organising

• Plan and organise own activities to ensure that routine operations and ongoing KPI's deadlines are continuously met.
• Support in the development of team structures.
• Prepare a plan agent/partner training both face to face and online.
• Ensuring SLA's are met and that partners are happy with service being provided.
• Participate in or co-ordinate student recruitment projects or development activities.
• Make recommendations about resource planning.

Liaison

• Communicate and build working relationships with agents/partners to ensure they are happy with the service being provided and that they grow within the business.
• Attend meetings, as requested by manager, to support departmental activities and to report back on main discussion points.
• Liaising with key stakeholders, such as admissions, quality assurance and student support.
• Regular communication with the Business Development Team, providing feedback on Agent documents that are being submitted

Continuous Improvement

• Advise on and propose changes in procedures, planning and systems to improve operational efficiency to improve quality of service in student recruitment.
• Keep skills up to date and develop depth or breadth of knowledge in student recruitment practice by learning from colleagues and exposure to a range of activities, training and networking opportunities.
• Continuing to improve conversion rate and enrolled numbers coming from each partner.
• Make recommendations on how to improve the College brand and make it more commercially attractive.
• Look at ways of improving current processes, especially when looking at growth within the team and recruitment numbers.

People Management

• Co-operate with other colleagues (either individually or in a team setting) to contribute to the achievement of departmental objectives.
• Train and develop junior staff members, and ensure direct reports are performing their duties and meeting their KPI's.
• Managing the agent/partnership relationships, ensuring they are clear on all admissions procedures and are meeting their quality requirements.
• Show sensitivity and consideration and emotional support to other people's/student's needs and feelings, which often include dealing with signs of obvious distress.
• Dealing with culture differences, for example when dealing with overseas staff remember they may be used to a different working environment than we are in the UK
• Deliver guidance and support in a calm, discreet, diplomatic and professional manner.
• Support agents/partners and provide referral and signposting pathways for students in crisis to internal and external support function and organisations.

Personal and Professional Development and Training

• Identify and address development needs to ensure continuing professional development.
• Communicate and share best practice.
• Proactively identify new opportunities and work with management to develop solutions.
• Work in accordance with the College Values Framework.
• strong empathy for the College commitment to equality of opportunity and equality of treatment for colleagues and students.

Other Responsibilities

• Any other duties as appropriate to seniority and role.
• The post-holder will be required occasionally to travel to other locations for meetings or training.
• Attendance at appropriate internal working parties as required.
• To always ensure the College name and brand is never brought into doubt and that externally we are seen as professional and a pleasure to work with.

Knowledge/Experience

Essential: - experience in higher education is essential or a related field