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    Service Support Advisors - United Kingdom - Channel Commercials PLC

    Channel Commercials PLC
    Channel Commercials PLC United Kingdom

    3 weeks ago

    Default job background
    Description

    Job:
    Service and Invoicing Administrator


    Contract:
    Permanent


    Based:
    Strood

    Hours: 45 hours per week, Monday to Friday plus 1 Saturday morning per month (with the flexibility to work more if required)

    We have an exciting opportunity for you to work in our busy Strood depot in the Service Administration department.

    The successful candidate will support the function by providing administration support and undertaking basic invoicing.


    Key responsibilities include:

    • Dealing with customer enquiries and queries.
    Inputting timesheets
    Liaising with internal staff to resolve queries.
    Following up final order numbers via phone and email.
    Processing of sublet invoices
    Developing and maintaining strong customer relationships with new and existing clients
    Raising retail and internal invoices when required.
    Dealing with customers regarding pricing and queries


    Essential Qualities include:

    • Experience of dealing with customers both on the telephone and face to face
    PC Literate in Microsoft Office including Excel, Word and Email
    Excellent communication skills including face to face and telephone
    Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
    Ability to manage conflicting demands
    Ability to manage a lot of information at once and work well under pressure
    Excellent organisational and planning/scheduling skills
    High levels of accuracy and attention to detail
    Ability to build a rapport with customers and handle difficult situations
    Literacy and numeracy skills
    Ability to challenge
    Confident with a drive to get things done


    Desirable Qualities include:

    • GCSEs (or equivalent) in Maths and English at Grade C/4 or above
    Experience/knowledge of Kerridge (although full training will be given)
    A basic understanding of vehicle terminology
    Experience of working in a busy environment
    Please refer to our Privacy Notice before submitting your personal data.


    Ref:

    PE
    Working Hours 45 hrs p/w plus 1 in 4 Saturday mornings
    Location Strood, Kent
    Salary Based on skills and experience
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