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    Claims Adjuster - London, United Kingdom - The Emerald Group Ltd, Search and Selection

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    Description

    POSITION:
    UK Property and Liability Claims Adjuster


    ASSIGNMENT NO:
    27605


    LOCATION:

    LondonPurpose:
    To be responsible for assessing and processing of complex and over delegated authority UK Property/Liability Claims and for the processing, adjusting and management of existing claims, principally across the UK Property/Liability Claims bookTo ensure that all UK Property/Liability Claims are dealt with efficiently and fairly, in line with insurance cover, binder requirements and all associated compliance rules and regulationsTo actively handle Coverholder relationships and assist the Business support team in bringing new business to the teamTo manage Coverholder accounts including in depth knowledge of claims Bordeaux, reconciliation and processing claims numbers through our systemsTo actively report as required on large and complex claimsTo have an in-depth knowledge of Property/Liability Claims along with a knowledge or understanding of Agricultural property claimsTo maintain an effective reserving policyTo assist and support the shaping, implementation and delivery of a claims strategy in association and support the UK claims team, Underwriters, Divisional and Claims Departments' Business PlansTo manage effective reportingExperience of Pre-litigation

    Key Result Areas:
    Claims Settlement and Management:To handle, offer direction and to take responsibility for complex and over delegated UK Property/Liability Claims and demonstrate the ability to assess risks using sound judgement, and in accordance with all approved procedures, and within claims authority limitsReferring appropriately for advice or for instructions regarding to claims over the jobholder's authority limitSupervision and maintenance of all computer and paper-based records in relation to claimsManagement InformationTo support the Division by providing analysis of the account for meetings and development of the business planPreparation of monthly claims reports Supervision and maintenance of all computer records in relation to claimsAssist with statutory reporting under FSA and as appropriate NBB rules and deals with compliance issuesManage claims Bordeaux including reconciliation and processing claims numbers through appropriate systemsOther tasks:To assist the claims management in the maintenance and adherence to the regulatory and legal processes impacting claims, and to ensure compliance with all areas of the yacht claims functionTo assist in in the development and maintenance of the UK Claims strategic plan, and to be involved in working groups as may be necessary to all areas of the Divisions developmentAssisting in keeping underwriters abreast of larges losses, reserves and relevant market issues

    Key Competencies:

    Job Specific:

    Able to demonstrate a first class application of insurance principles, principally in the area of UK Property/Liability ClaimsExperienced and all round knowledge of the UK Property/Liability Claims insurance marketTo be able to illustrate excellent facilitation, analytical, investigative and negotiation skillsProblem solving and finding creative solutions.

    Ability to build strong relationships with key TPA`s, Coverholders, brokers and clientsAble to set vision and strategy alongside UK Motor Claims management and underwriting colleaguesA good understanding of the UK MarketExperience of Pre-litigation Generic:Well established and class specific understanding of insurance principlesDelivery of high levels of customer service and client experienceAttention to detail and accuracyStrong verbal and written communication skillsAbility to make strategic and operational decisions based on the factsRelationship buildingMethodical and organised working practices to meet deadlines

    Key Interfaces:
    Internal: Claims Manager, the Claims Director, The Head of Technical Claims, Property and Liability Class Underwriters, Divisional Claims Managers, Finance and Senior Personnel in all departmentsExternal: Re-insurers, Brokers, Insured's, Third Parties representatives, Service Providers Consortium members and Directors, lawyers and SurveyorsValues & Behaviours:The behaviours that the job holder must exhibit for desired cultural fit

    Client Understanding:
    Responsive to their clients' needs

    Respecting Each Other:
    Lead, listen and coach with positive intent, inclusive and cherish differenceProbity: Taken accountabilityKaizen: Continuously look for areas to improveCourage to Challenge: Have the courage to make bold decisions and is not afraid to do something different

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