- Experience within a BPO, RPO or Client Services industries
- Strong stakeholder management experience both internal and external
- Line management experience
- High level of communication and analytical skills
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Account Manager
1 day ago
Gem Partnership Ltd Sunderland, United Kingdom**Account Manager** · **Salary**:£28,000 - £32, % Bonus · **Location**: Hybrid Working (North East HQ) · My client is a rapidly growing organisation with offering a range of services to the Professional Services sector across the UK. As part of their exciting growth plans an oppo ...
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Assistant Management Accountant
1 day ago
Broster Buchanan Ltd Sunderland, United KingdomWe're delighted to be working exclusively with an innovative public sector organisation in South Tyneside to appoint an experienced Assistant Management Accountant on a permanent basis. This is a fantastic opportunity for an Assistant Management Accountantto support in meeting al ...
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Assistant Management Accountant
1 week ago
Broster Buchanan Ltd Sunderland, United Kingdom* Journal input, variance analysis, accruals/prepayments/recharges · - Distribute monthly report packs to budget-holders · - Provide financial analysis for business cases · We're delighted to be working exclusively with an innovative public sector organisation in South Tyneside t ...
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Client Services Account Manager
1 day ago
Greenbean Sunderland, United Kingdom Full timeAn industry leader in the Business Process Outsourcing industry are looking to appoint a number of Account Managers to support their growing list of global brand clients. · As an Account Manager, your role will be to build positive relationships with key accounts in a growing org ...
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Management Accounts Co-ordinator
1 week ago
University of Sunderland Sunderland, United Kingdom**Management Accounts Co-ordinator**: · **Finance - Management Accounts**: · **Location**: · - Sunderland Campus**Salary**: · - £28,098 to £34,229 per annum- By annual incremental progression**Hours per Week**: · - 37**Closing Date**: · - Wednesday 14 June 2023**Interview Date**: ...
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Sales Key Account Manager
6 days ago
Zenith People LTD Sunderland, United KingdomThis is an excellent opportunity to join a world leading manufacturing business in Sunderland as they expand their operations. · Our client was looking for a Key Sales Account Manager to join their sales team, with the opportunity to shape the department in order to support the c ...
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Management Accountant
1 week ago
Nigel Wright Washington, United Kingdom**Your New Role** · Nigel Wright are delighted to be working exclusively with an excellent manufacturing business based in Washington They have seen massive growth over the past couple of years and are growing their finance team to match. · You will report directly into the Finan ...
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Account Manager
4 days ago
ABR TALENT LIMITED Houghton Le Spring, United KingdomAre you: · - Skilled at managing client relationships, identifying, pre-empting and resolving client challenges? · - Looking to build a career in Client Leadership? · - Keen to be an instrumental part of a businesses growth as they plan to double their revenue in the next 2 years ...
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Bookkeeper / Junior Management Accountant
2 days ago
Pro Talent New Town, United KingdomWould you like to join a fantastic firm in Uckfield who are packed with entrepreneurial spirit and energy? This firm are renowned for the personal attention and expert service they offer their clients - and they are a super sociable bunch too They are lookingfor a Bookkeeper to j ...
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Management Accountant
4 days ago
Central Employment Agency (North East) Limited Gateshead, United Kingdom Full timeCentral Employment is proud to announce its partnership with a new client that aims to revolutionise industry practices. The client is actively seeking a Management Accountant to join their Team. · Key Duties & Responsibilities: · Analyze financial information to support business ...
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Management Accountant
2 days ago
NRG PLC Gateshead, United Kingdom**About the role** · NRG are working in partnership with a well-known charity organisation based in Gateshead, as they look to add a motivated individual to their Finance Team in a brand new Management Accountant role. · The salary offered for this position is £30,000 - £33,000. ...
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Management Accountant
1 day ago
KCR Solutions Gateshead, United KingdomAn excellent opportunity has arisen for a Management Accountant to work for this successful, expanding company on the outskirts of Gateshead. Reporting to the Head of Finance, your duties will be as follows: · - Production of management accounts and monthly reporting pack for the ...
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Management Accountant
1 week ago
KCR Solutions Gateshead, United KingdomAssist in the issue of accurate monthly management accounts & reports · - Prepare designated month-end and year-end journal adjustments, including accruals and prepayments · - Complete assigned balance sheet reconciliations · - Prepare and post monthly journals · - Reconcile inte ...
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Account Manager
3 days ago
Zenith People LTD Gateshead, United KingdomThis is a fantastic opportunity for an Account Manager to join a growing business in Gateshead. As an Account Manager, you will play a crucial role between looking after their existing portfolio of businesses ranging from Corporate to SMEs across a varietyof sectors. Working with ...
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Management Accountant
3 days ago
Office Angels Gateshead, United Kingdom**Office Angels have a fantastic opportunity for an experienced Management Accountant to join our client who is based in Gateshead, on a permanent contract basis.** · **The company you will be joining are well established in the local area, they are successful in what they do and ...
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Accounts Manager
4 days ago
Taylor Hawkes Ltd Newcastle Upon Tyne, United Kingdom**Our client is a large and successful accountancy firm, with offices throughout the UK. They now have an opportunity for a full-time Accounts Manager to join the company and help provide a high level of service to a variety of audit clients.** · **About the role** · This role wo ...
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Account Manager
3 days ago
BMC Recruitment Group Gateshead, United KingdomTHE ROLE · You'll be responsible for: · - Managing the delivery of a wide range of marketing campaigns from single channel to fully integrated multi-channel campaigns for clients across various sectors including retail, finance, healthcare, and more. · - Coordinating the efforts ...
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Accounts Manager
2 days ago
Zebra Consultancy Ltd Newcastle, United KingdomMy client is seeking an energetic and self-motivated person to handle the day-to-day management of this highly successful family run firm which has been operating for almost years within their niche market. This is a standalone role and as such you will be required to work very m ...
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Account Manager
6 hours ago
Evolve Selection Ltd Newcastle Upon Tyne, United KingdomEvolve is recruiting for blue-chip, market leading MedTech organisation, who are seeking an experienced Account Manager to drive business growth, broaden the company's market share, secure product positioning, and ensure market penetration for their Endoscopyportfolio across Nort ...
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Account Manager
1 week ago
Central Employment Agency (North East) Limited Newcastle Upon Tyne, United Kingdom Full timeCentral Employment is currently recruiting for an Account Manager for an expanding company in the NE13 area. We are committed to providing exceptional service and support to our clients within the hospitality and leisure industries. · Position Overview: We are seeking a dynamic a ...
Client Services Account Manager - Sunderland, United Kingdom - Devonshire
Description
Are you an experienced Customer Success Manager looking for a new challenge?
If you love stakeholder management and working in a fast-paced environment, you will love this role
You will join working in a team on site and be close the Sunderland.
I am seeking a highly motivated and experienced Customer Success Manager to join the team.
Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business.
They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management.
You will analyze client needs, provide tailored solutions, and build strong relationships to ensure long-term success and growth.
You will be responsible for the customer relationship management of a prestigious client portfolio of market-leading clients within financial services, consumer goods, utilities, and telecoms industries.
Success will be achieved through managing the client and internal stakeholders effectively, providing clear verbal and written communications. Growing and developing the client accounts, through existing service offerings, with sales increase and client satisfaction at the forefront.
Key Responsibilities:
• Client Retention & Growth Engage proactively with clients to ensure ongoing satisfaction and high retention rates.
• Address issues promptly to maintain trust and loyalty.
• Foster a strong partnership with clients by demonstrating the ongoing value of our services.
• Identify and nurture upsell and cross-sell opportunities, subtly laying the groundwork for future expansions.
• Maintain comprehensive knowledge of our products and services to offer tailored solutions and recommendations.
• Monitor client engagement and satisfaction indicators to flag at-risk accounts early, and implement strategic save plans to prevent churn. Account Management
• Lead and organize Quarterly/Executive Business Reviews (QBRs/EBRs) and strategy sessions to align with client goals and assess their evolving needs.
• Consult regularly on content strategy and oversee its execution, ensuring alignment with client objectives.
• Analyze project data and metrics to provide clients with actionable insights, driving informed decisions and strategic initiatives.
• Address client issues proactively, collaborating internally to drive continuous improvement in customer experience.
• Guide clients through the platform setup and provide extensive product training to ensure a seamless experience. Relationship Building
• Develop and strengthen relationships, ensuring clients understand and appreciate the full value of our services.
• Extend your network within client organizations to deepen service penetration and safeguard against single-point relationship failures.
• Align our services with the client's business objectives, acting as the bridge between their needs and our solutions.
• Collaborate closely with the internal teams to ensure smooth onboarding, identify growth opportunities, and streamline the renewal process.
Key Qualifications:
· Marketing/e-commerce
· Experience within a customer success role
· Exceptional ability to communicate and foster positive business relationships
· Exceptional organizational skills, with the capacity to multitask effectively in a fast-paced environment.
· Strong analytical skills to interpret data meaningfully and provide actionable insights Demonstrated ability to work collaboratively in a team and adapt effectively to change management processes.
· Advanced problem-solving skills
Knowledge/Skills:
Please only apply if you have the right to work in the UK and can work on-site up to 5 days pw in Sunderland.