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Project Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Supportability Engineer
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IT Support Engineer
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Engineer - Support Engineering
1 week ago
HCLTech Winchester, Hampshire, United KingdomWe are hiring Senior Support Engineer. Below are details · ROLE PURPOSE (summary) · Support Engineer will provide production support (24/7/365) to CHM application suite and its associate interfaces. · KEY ACCOUNTABILITIES · Resolve the Incidents raised as per the defined stand ...
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Engineer - Support Engineering
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HCLTech Winchester, Hampshire, United KingdomWe are looking for Senior Support Engineer for Winchester Location : · ROLE PURPOSE (summary) · Support Engineer will provide production support (24/7/365) to BSS application suite and its associate interfaces. · KEY ACCOUNTABILITIES · Resolve the Incidents raised as per the d ...
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Citrix IT Support Engineer
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IT Field Support Engineer
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IT Desktop Support Engineer
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IT Field Support Engineer
4 days ago
SCC Southampton, United KingdomIT Field Support Engineer · Remote Field based role covering the Hamphire and Dorset area · Due to unprecedented growth, SCC, Europe's largest privately owned IT organisation, is looking for a Field based IT Support Engineer to join their highly skilled and motivated team. · This ...
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IT Desktop Support Engineer
2 days ago
Circle Recruitment Southampton, United KingdomIT Desktop Support Engineer - Citrix - Southampton · IT Desktop Support Technician with strong 2nd line IT support experience including Citrix and MS365, is required by a leading firm in Southampton · Experience required: · - Strong experience in 2nd line IT support, looking to m ...
Senior Support Engineer - Winchester, Hampshire, United Kingdom - HCLTech
Description
We are hiring Senior Support Engineer.Below are details ROLE PURPOSE (summary)Support Engineer will provide production support (24/7/365) to CHM application suite and its associate interfaces.
KEY ACCOUNTABILITIESResolve the Incidents raised as per the defined standards of time, cost and quality for increased customer satisfaction.Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAsCoordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
Manage smooth coordination between offshore and onshore teams to provide efficient and timely resolution of the Incidents.Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time.
Analyse all business processes and ensure compliance to all controlled processes according to business requirement.Provide daily support (24x7x365) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Work in shifts on a rotation basis and be provide on-call support.Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
Coordinate with SI Delivery team to successfully deploy software releases in both User Acceptance Testing and Production environmentsMonitor and provide support to workflows and provide expert knowledge on all workflow designs.
Develop and maintain professional relationships with all online business teams and provide support to web store.Monitor all alerts and escalate all issues for all procedures and systems.
Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
Participate in knowledge transfer to ensure better grasp of the product and domain.ROLE COMPETENCIESMandatory Skills:
Java/J2EEJboss FuseRed hat EAP (Front end)Splunk(Plus standard SQL knowledge)MQNow ITSM ToolSmart Meter KnowledgeUnderstanding of Wireless communication related protocol.