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Hinckley

    Customer Service - Hinckley & Bosworth, Leicestershire, United Kingdom - Portfolio Credit Control

    Portfolio Credit Control
    Portfolio Credit Control Hinckley & Bosworth, Leicestershire, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.


    The post holder will ideally have some customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients.

    The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.

    Day-to-Day Responsibilities

    Contacting clients in relation to their overdue accounts
    Handling payment and service queries principally via telephone
    Provide "Super Service" when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
    Processing debit/credit card payments
    Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible
    Complete requests for account adjustments where required
    When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages

    Role Metrics

    To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
    Cash collection, Direct Debit coverage, Outbound call targets
    To ensure a high level of attendance and punctuality ​


    INDCC
    (phone number removed)CVR1


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