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Electronic Support Engineer - West Sussex, United Kingdom - Navis Consulting
Description
Electronic Support Engineer (Marine) – Permanent – RemoteThis is a technical and customer focused role to provide Electronic Support for the Regional Office that has the responsibility for the UK, Europe, Middle East and Africa.
The role will be worked remotely with extensive travel to these regions. The support will cover the Electronic Control Systems that are used on a range of marine propulsion systems.The role includes full vessel commissioning of Electronic Control systems, system fault finding on board and remote assistance, emergency vessel failure support and vessel inspections.
Commissioning and Sea TrialsCarry out full commissioning activities for Electronic Control Systems namely Modular Electronic Control System (MECS), Blue Arrow Control System (bA) and AVX Systems.
This will include installation assistance and checks, acceptance trials and training of crew and support staff.Complete commissioning reports in a timely manner and update the project log.
Technical Support
Ensure that electronics product support delivery is technically robust and timely.
Ensure that all complaints, engineering change requests and day-to-day technical queries are recorded and prioritised.
Will require travelling on short notice for trouble shooting for control systems, fault finding and repair to vessels.
Provide technical information and advice on installation issues e.g. module positioning, cabling, power supply, set-ups etc to shipyards prior to build if required.
Complaints database is maintained.
Minimal complaints raised by customers.
Ensure that customer support meets agreed commitments to our external and internal customers within the required timeframes.
Provide remote customer support via telephone, email etc, this may involve providing an immediate response to assist vessels that are not fully operational or require emergency support.
Customer feedback on support, servicing, training and performance.Product Development Support
Development and Improvement of Product Support Systems
Develop and optimise the documents and information systems associated with the installation and support of electronic controls, in conjunction with the marketing department.
This includes the Distributer training and qualification process.Ensure that the product support related areas of the complaints and warranty system are properly managed and records maintained.
Training and DevelopmentProvide Electronic Control System Support training for distributers and customers
Provide in-house technical training for staff.
Satisfactory training review surveys supported by competently trained distributers/customers
Understand Risk Assessments
Carry out risk assessment for vessel support activities
Complete of Risk assessments as appropriate
Attend Risk Assessment Training
