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    Process Support Manager - United Kingdom - GAP Group Ltd.

    GAP Group Ltd.
    GAP Group Ltd. United Kingdom

    2 weeks ago

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    Description

    Gap Group Careers website: All vacancies

    Gap Group Careers website: All vacancies

    Our team is the best in the industry – is it time for you to join us?

    The Role: Due to our continued growth, we have a newly created position for a Process Support Manager to join the team at our Glasgow Head Office. GAP's customers are very important to us, and we are looking for someone to enhance the overall customer journey and satisfaction of dealing with GAP One. This role will analyse customer feedback and identify improvement areas to enhance the customer experience. You will lead a team of people who provide data analysis to favourably influence our customers' experience. Working closely with the Customer Experience manager, you will produce analytical reports on our customers' interactions with Gap One to identify trends, issues and improvement areas. Based on analytical findings, you will suggest which of GAP's processes and systems will enhance the experience of dealing with the business.

    About You

    The ideal candidate for position must be/have:


    • Proven experience of Team Management with a strong emphasis on data analysis to identify improvement areas.

    • Advanced analytical skills.

    • Excellent communication skills with the ability to quickly build rapport.

    • Sound experience of MS Office applications.

    About Us

    GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry as to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.

    Benefits include:
    • Competitive salary and bonus scheme.

    • Employer Contributory Pension Scheme.

    • Life Assurance.

    • Up to 25 days annual leave plus public holidays.

    • The option to buy up to 5 days additional leave.

    • Employee Welfare Fund (company funded social events).

    • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs). So, what next? If you fit the profile and are up to the challenge, we would love to hear from you To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER. #J-18808-Ljbffr
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