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    Revenue Operations Senior Director UKI - London, United Kingdom - Quadient

    Quadient
    Quadient London, United Kingdom

    2 weeks ago

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    Description

    Quadient Intelligent Communication Automation (ICA) software solution empowers our customers to deliver relevant & personalized experience. We are recognized by leading market analysts such as Gartner, Forrester & IDC as a global leader in communication & financial automation software, generating more than €200M in revenue across all continents.

    We are looking for a UKI (United Kingdom and Ireland) Revenue Operations leader to drive our ICA growth. As a key member of the global Revenue Operations & Business Performance team, you will be responsible for boosting ICA results and make sure all components of the revenue operations are fully aligned for efficiency, from product strategy and go-to-market activities. This is a high-impact, high-stakes role, working in full partnership with the UKI Operations GTM VPs.

    You'll strive in this role if you love identifying areas of strengths regionally that have potential for global expansion, with a focus on Sales but interacting as well with Marketing, SDR, Presales, Customer Support, Implementation and Support teams to increase customer acquisition, satisfaction & retention. Identifying process optimization areas that will make the lives of our Go-To-Market teams easier will also be one of your key prerogatives, working hand in hand with our Revenue Systems team in that process. A data analyst at heart, you will have the mandate to own, develop, socialize & hold all teams accountable to KPIs.

    Key responsibilities:

    • Running weekly Forecasting process for the ICA UKI region, in partnership with Operations leadership,
    • Support GTM teams' interactions, making sure insights and feedback loops are shared and striving to improve performance,
    • Synthesize data and be able work with finance and executive leaders on impact and strategy,
    • Support the roll out of compensation plans, and ongoing management of commission process alongside Finance teams,
    • Providing actionable intelligence on sales operations, rep performance, conversion rates, and other lead to cash KPIs on a recurring basis,
    • Constantly review business processes to drive strategic alignment and deliver timely business insight, in coordination with the global Revenue Operations & Revenue Systems teams,
    • Partner with GTM teams to ensure a high level of data quality in our systems, elevating customer data to a strategic asset,
    • Lead, direct, evaluate and develop Sales Operations staff so that activities are completed accurately and on time,
    • Drive transversal revenue projects that will shape the future of ICA,
    • This role is initially focused on the ICA UKI Operations, but has potential to grow into a larger geographic scope over time,

    Skills and knowledge you should possess:

    • Solid understanding of the tech industry and the SaaS world,
    • Knowledge and understanding of Marketing, SDR, Sales, and Customer Success roles and processes,
    • Solid functional understanding of CRM, ideally with a level of SFDC certification,
    • Expert in Excel, and ability to deliver, clear, concise recommendations through PowerPoint or Word,
    • Experience with creating and maintaining reports and dashboards that tell a story & drive to conclusions & actions
    • Excellent analytical skills; able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions,
    • Solid verbal and written communication skills, and highly organized; project or program management experience is a plus,
    • Ability to escalate problems and roadblocks as needed,
    • Ability to manage a team,

    About Quadient

    For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections. We simplify the connections between people and what matters. Quadient. Because Connections Matter.

    We're a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We genuinely value people who will articulate their perspectives while respecting those of others. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.

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