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    Front office Supervisor - United Kingdom - Crimson Hotels Group

    Crimson Hotels Group
    Crimson Hotels Group United Kingdom

    1 week ago

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    Description

    Here at Crimson Hotels, we know our colleagues are key to our success. That is why we're passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

    We are looking for an experienced Front Office Supervisor to join our team.

    The Role

    As a Front Office Supervisor, you will be responsible for supervising the Front Desk operations during your assigned shift to a consistently high standard in order to deliver exceptional customer service to Guests.

    Your main duties include:

    • Advising your shift team of any special events or VIP Guests in the hotel
    • Monitor the appearance, standards, and performance of receptionists with an emphasis on training and teamwork
    • Maximize sales revenues through up-selling
    • Manage Guest requests, inquiries, and complaints promptly and completely

    The Person

    As well as having previous experience in a similar role, we look for a Front Office Supervisor to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.

    Benefits

    • GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
    • Private Healthcare Plan – financial assistance towards the cost of healthcare
    • Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our 'Training University'
    • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
    • Attractive front office upselling incentives scheme
    • Recommend a Friend incentive – bring your friends on board and receive a bonus after they've been with us for 6 months
    • Hero Of The Month recognition programme to recognise and celebrate your achievements
    • Freshly cooked meals to enjoy on duty
    • Dry-cleaning for your uniform
    • Lots of team member social events and wellbeing events

    Eligibility:

    In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

    Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

    #J-18808-Ljbffr
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