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    Servicing and Support Team Leader - United Kingdom - Apacheix

    Apacheix
    Apacheix United Kingdom

    1 week ago

    Default job background
    Description

    We are seeking an In Service Support Manager to take responsibility for all service management elements of various projects within Apache iX, including the transition of design to live service.

    This is a key role for the consultancy which will focus on establishing best in class service and support contracts for a range of hardware and software products for UK MoD customers.

    You will be highly flexible, adaptable, and able to apply your skills to many different scenarios in support of both our clients and internally.

    Co-ordinate In Service Support Processes
    Report, Track and Monitor Service Availability
    Report, Track and Monitor Service Restoration Times
    Providing a monthly report on Service Performance and target areas for improvement
    Engaging users in Satisfaction Surveys for future improve services
    Helping prioritise the DevSecOps backlog from a user benefit perspective
    Providing 1st Line Support Assistance to the Transition Manager when required
    Coaching more junior colleagues to help transfer your knowledge and skills, either with Apache or with our clients
    Building and maintaining excellent client relationships
    Providing services to client contracts as they are won from time to time
    Detailed knowledge of service management concepts and techniques
    A strong operational understanding of service supply chains
    Experience of service operating model design for major IT systems
    The ability to write coherent, concise, and readable technical service documentation
    Experience utilising agile delivery methodologies and processes
    Willingness to travel to client sites (travel away from office is expensed)
    Competitive salary and annual bonus scheme
    ~ Generous pension and life assurance
    ~25 days annual leave plus your birthday off and options to buy and sell holiday
    ~10 days additional leave for military reservists
    ~ Genuine flexible working
    ~ Work from home, our Bristol offices, or client sites
    ~ Our growing team brings a wealth of experience from across the defence and security sector, and we pride ourselves in delivering the highest quality services to our clients.

    We believe your work life and personal life should be mutually beneficial, we hold regular social events to help bond us as a team, and we offer a genuinely flexible approach to working.

    We believe that diversity of thought, background, experience, and perspective enhances our ability to innovate and thrive as a team.

    We believe that if you are happy, cared for, and feel part of a team with purpose, you will be motivated to deliver an excellent service to our clients.

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