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    Supporter Care Advisor - London, United Kingdom - Save the Children

    Save the Children
    Save the Children London, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    Save the Children has an exciting opportunity for a knowledgeable, customer focused individual with strong commercial acumen and the ability to build relationships quickly to join us as a part-time Supporter Care Advisor (3 days /21 hours).

    Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office 3 days a week.

    About Us

    Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

    About you

    Our successful candidate will deliver an outstanding service to our supporters, meeting and exceeding their expectations every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering, and raising awareness.

    Day to day In this role, you will:

  • Answer a wide range of enquiries about fundraising and our organisation
  • Take credit card donations and set up direct debits
  • Track and record all incoming and outgoing communications on a contacts database
  • Proactively resolving complaints in line with the complaints policy
  • Deliver a high level of customer service to increase supporter value and reduce attrition rates.

    • To be successful, it is important that you have:

  • A 'can do' attitude, proactively looking for ways to improve the support on offer and remove barriers that have the potential to hinder.
  • Excellent communication skills both verbal and written
  • An ability to build strong relationships with customers, and to cross-sell additional ways of supporting with supporters
  • A passion for supporting and helping others.
  • High attention to detail
  • Experience of responding to enquiries via social media
  • The ability to work to tight deadlines, manage own workload and multi-task.

    • What we offer you:

  • Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
  • To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
  • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
    You can find is our employment offer .
  • To learn more about the position, please review the Job Description in the attached Documents.

    • Please note that we will be reviewing applications on a rolling basis and may schedule interviews before the closing date.

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