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    Awarding and Certification Co-ordinator - Coventry, United Kingdom - Lantra

    Lantra
    Lantra Coventry, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Awarding and Certification Co-ordinator (12-Month Fixed-Term Contract)
    Kenilworth, Warwickshire (with scope for hybrid working)


    The Company
    Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland.

    We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.


    Working with a range of partners to promote the opportunities within the sector to an increasingly diverse audience, our training and qualifications are delivered to more than 116,000 learners each year across the UK.

    We work with businesses and other stakeholders to create innovative solutions to skills challenges.


    We are seeking an Awarding and Certification Co-ordinator to join us on a full-time basis, for a 12-month fixed-term contract.


    The Benefits

    • Salary of £23,500 per annum
    • 25 days' annual leave plus bank holidays which increases with length of service
    • Defined contributory pension scheme or pension autoenrolment scheme
    • Employee assistant scheme (health assured)
    • Flexible working (subject to preapproval)
    • Perkbox – access to over 200 exclusive perks and discounts
    • Medical cash plans
    • Enhanced maternity and adoption pay
    • Rewards for length of service
    • Health & wellbeing events and initiatives
    • Fee voluntary day
    • Employee rewards
    • Free Parking
    • Free drinks
    • Hybrid working potential


    This is an exciting opportunity for a personable customer service professional with order processing experience to join the Lantra team during an exciting period of growth.

    We're offering a host of tempting benefits, recognising your expertise with perks that optimise your personal and professional wellbeing.

    So, if you're looking for a rewarding opportunity to make a difference and grow your career, we want to hear from you


    The Role


    As an Awarding and Certification Co-ordinator, you will be responsible for accurately processing customers' orders to agreed service level agreements for the production of certificates/e-certificates and skills registration SmartCards/e-Cards.

    Scanning and uploading learner images, you will enter learner details onto Quartz and produce skills registration SmartCards or e-Cards. Gaining an understanding of specific rules and combinations, you will develop the knowledge to implement skills awards accurately.


    Managing the post, you will co-ordinate and log batches for future processing, identifying issues with paperwork and clearly communicating any errors in application to customers.


    Additionally, you will:

    • Comply with GDPR and Data Protection requirements
    • Professionally resolve customer enquiries
    • Identify opportunities to improve systems and processes
    • Assist with updating work instructions, policies and processes on SharePoint
    • Test and implement revised working practices

    About You
    To be considered as an Awarding and Certification Co-ordinator, you will need:

    • Experience of working within a customer service environment
    • Experience of processing orders rapidly and accurately
    • Experience of liaising with customers over the phone and in writing
    • Experience of operating quality systems and processes
    • Strong attention to detail and a methodical approach
    • The ability to cope with the repetitive elements of the role
    • At a minimum, English and Maths GCSEs at level 3 or above (or equivalent)
    • A full, valid driving licence and access to your own vehicle (due to our office location)
    We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


    Other organisations may call this role Customer Service Advisor, Customer Care Executive, Customer Service Administrator, Order Processor, Administrator, Administration Assistant, Awarding and Certification Administrator, or Customer Service Administrator.


    Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

    Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.


    So, if you're looking for an engaging role as an Awarding and Certification Co-ordinator, please apply via the button shown.

    This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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