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    IT/AV First Line Support - Liverpool, United Kingdom - Lstmed

    Lstmed
    Lstmed Liverpool, United Kingdom

    1 week ago

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    Description
    IT/AV First Line Support posts
    Benefits: 30 Days holiday (pro rata) + Bank Holiday and additional Christmas closure days

    An exciting opportunity has arisen for a highly motivated IT/AV First Line Support to join the IT Services Department here at the Liverpool school of Tropical Medicine.

    You will be responsible for supporting staff in troubleshooting IT and AV problems and working with other members of the IT Services team to create functional and workable IT and AV services.

    The IT Services team provides support to the academic, research and administrative community across LSTM and our subsidiary partners.

    Based in Liverpool, you will be an integral part of the team enabling the ongoing success of our teaching, research, and community projects.

    Deliver support for IT and AV services across LSTM Main Activities
    Install, configure, and troubleshoot IT and AV equipment.
    Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Office 365 accounts
    Communicate clearly with staff and students and assist in resolving IT and AV issues.
    Provide individual IT support to staff when requested through the Service Desk
    Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members
    Assist with the implementation of major developments and projects undertaken by the IT Services department.
    Work flexibly to the needs of IT Services – this may include occasional out of hours working.

    An understanding of how IT/AV is used with a business IT environment
    Experience in working with a complex business IT/AV environment
    Experience in using, configuring and troubleshooting the Microsoft Office 365 and business AV systems
    Ability to install and configure a range of hardware, software and troubleshoot issues
    (Generous occupational pension schemes
    Government backed "cycle to work" scheme.
    Affiliated, discounted staff membership to the University of Liverpool Sports Centre
    Plus, a host of additional family friendly policies
    Inclusion is central to our values at LSTM

    We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability.

    We welcome conversations about flexible working; Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.

    LSTM actively promotes Equal Opportunities and Safeguarding Policies
    #
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