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    Housing Officer So2 - London, United Kingdom - Carrington Blake Recruitment

    Carrington Blake Recruitment
    Carrington Blake Recruitment London, United Kingdom

    1 week ago

    Default job background
    Description

    brent council are looking for an housing officer to Manage the pre-void and lettings function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.


    • Provide a high level of customer service with emphasis on getting things right the first time,
    keeping promises and taking ownership for the customer demands and request. Promote
    self-sufficiency in our services while offering support to those that need extra help.

    • Work with partners to set, coordinate, track and ensure completion of actions with other
    services to get things done for the customer which meet or exceed customers' expectations.

    • Be the primary contact for local stakeholders e

    g:
    residents associations, Councillors, the
    police etc. for individual casework.

    • Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent
    Housing Management from day one.

    • Carry out estate inspections and health and safety inspections to ensure statutory
    compliance and contract reviews.

    • Post inspect communal maintenance repairs and undertake follow up actions as required.

    Version 1:
    November 2014

    Date of Job Evaluation Page 2 of 3

    • Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate
    crime related ASB to relevant council teams and agencies.

    • Deliver the premise of 'Every visit counts' by checking interests of other areas including rent
    collection, property services, community wellbeing and other areas of the council.

    • Take ownership and report anything people or property related (repairs, cleaning, grounds
    maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility.

    • Carry out tenancy audits, so that we have a current view of tenants and know those in their
    household, and a clear understanding of vulnerability.

    • Provide support to vulnerable customers in line with housing policy.
    • Attend and present at court cases and evictions; ensure the council's interests are
    protected.

    • Coordinate customer engagement activities including online forums and social media, local
    engagement events, 'Estate Conversations' and drop in sessions.

    • Champion local needs, priorities and concerns in seeking to ensure services meet the
    community's needs and aspirations. Promote and support customer engagement
    opportunities with customers.

    Payrate £25.44 umbrella
    #J-18808-Ljbffr
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