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    Receptionist - Leeds, United Kingdom - Rodericks Dental Partners

    Rodericks Dental Partners
    Rodericks Dental Partners Leeds, United Kingdom

    2 weeks ago

    Default job background
    Part time Administrative
    Description
    Role Description

    Dental Receptionist
    Street Lane Dental Practice, Leeds LS17

    Part time working Wednesday-Friday

    Tiered salary based on experience and skills
    Practice performance bonus scheme of up to £600 per year
    Retail discounts and deals through our easy-to-use app
    Annual leave that increases with length of service
    Extra day of annual leave for your Birthday
    Comprehensive training (including online and in person courses)
    Uniform provided
    Refer a friend scheme

    As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You'll know that first impressions count.

    You'll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You'll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone.

    And you'll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.


    Key responsibilities:
    Providing an exceptional patient journey both in person and over the phone
    Managing the diaries and making sure that the time is filled correctly
    Working with the team to understand the full range of NHS and Private treatment options available within the practice
    Completing relevant forms for NHS and private schemes within a specified timescale
    Taking payments and chasing outstanding patient debt
    Liaising with dental laboratories, supply companies and other organisations


    Key skills and experience:
    Ability to easily build rapport, and work to a high level of customer service
    Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer
    Passionate about driving the success of the practice by seizing opportunities
    Able to follow processes and work in a structured and organised way
    Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
    IT skills with the ability to learn SOE software
    Positive nature - Able to show resilience and always work in a composed manner
    Strong attention to detail
    An excellent team player

    If you like the sound of working with Rodericks Dental Partners, don't hesitate, click "Apply" now.


    INDREM
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