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    ServiceNow Project Manager - London, United Kingdom - Linking Humans

    Linking Humans
    Linking Humans London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    A leading ServiceNow Partner are looking to hire a ServiceNow Team Leader / Scrum Master to spearhead a major transformation project centred around an on-premises ServiceNow implementation that integrates various ServiceNow modules. This role involves managing projects that encompass Service Management, Enterprise Asset Management, SPM, and innovative Now-based development from the ground up.

    Responsibilities

    • Craft and oversee the project work plan, monitor progress, and address issues, including platform support.
    • Engage with all key stakeholders regularly to update them on progress.
    • Collaborate with customers and the change team to ensure the development of appropriate solutions.
    • Aim for continual improvement in product delivery and business services.
    • Uphold Service Management standards within the support and change teams.
    • Coordinate with product owners and SMEs to ensure project objectives are precisely interpreted by the change team.
    • Monitor epics and backlogs to oversee the project portfolio's progress.
    • Work closely with stakeholders, project leads, and architects to ensure timely issue resolution and maintain delivery momentum.
    • Recognise and convey the interdependencies within projects, prioritising tasks effectively within the ServiceNow change programme.

    Background and Experience

    • Proven success in managing and implementing ServiceNow projects.
    • A UK national eligible for security clearance up to at least SC level.
    • Experience managing teams across multiple locations.
    • Deep knowledge of ITIL processes including Incident, Change, and Problem Management.
    • A commitment to a customer-centric approach in all tasks.
    • Strong interpersonal skills to foster relationships and propel initiatives at senior levels.
    • Exceptional leadership and team-building prowess, capable of managing diverse multi-disciplinary teams.
    • Ability to communicate complex information clearly to both technical and non-technical stakeholders, including executive levels.
    • Outstanding communication skills, both written and verbal.
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