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    Performance Management and Quality Assurance Coordinator - Cardiff, United Kingdom - New Directions Holdings Limited

    New Directions Holdings Limited
    New Directions Holdings Limited Cardiff, United Kingdom

    3 weeks ago

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    Description

    We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

    The Quality Assurance department serves as a governance, audit, and analysis support to the management within the New Directions Group of companies.

    The departments key focus areas are legal and regulatory risk, data protection, complaints and non-conformity management, and internal audits.

    As the Quality Assurance Manager, you will play a pivotal role in maintaining and enhancing our quality management systems, fostering a culture of quality, and driving continuous improvement across the organisation.

    A flexible working environment, with the opportunity for hybrid working
    Health Cashback scheme
    Life Assurance of 4 x salary
    Pension Salary Sacrifice Scheme
    A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years' service)
    Opportunity to purchase additional annual leave through salary sacrifice
    A Giving Back day – to offer your services to the local community
    Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
    Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
    Opportunity to join our 3% interest Christmas savings scheme
    Employee referral scheme; Free on-site parking
    Management

    Line Management of Quality Assurance Auditor, providing guidance, mentor ship, and performance evaluations.
    Support the Head of Quality Assurance and Compliance in the production of management reports.
    Support the Head of Quality Assurance and Compliance with attendance at Business Partner meetings, as required.
    Deputise in the absence of Head of Quality Assurance and Compliance
    Legal

    Develop and deliver training to ensure conformance with company policy and regulatory requirements
    Data Protection

    Support the Data Protection Lead and be first point of contact for all data protection queries, providing first line advice for SARs, breaches, and erasure requests.

    Support the Data Protection Lead with the design of GDPR audit schedules, conduct data protection investigations and impact assessments.

    Monitoring and reporting on non-conformities, leading in root cause analysis and ensuring improvement plans are implemented
    Identify Compliance and QA training needs for Group
    Create internal audit programme and timetable covering regulatory compliance and quality assurance, reporting on findings and conducting detailed analysis of actions to be taken
    Ensure that the Group has up to date policies and procedures and associated documentation in all areas of internal and external compliance and regulation

    Management Representative for ISO 9001:2015, ISO 14001:2015 and ISO 27001:2013, ensuring minimal noncompliance and successful maintenance of the standards.

    Evaluate and improve the effectiveness of policies, procedures and controls of risk management and governance for the Group

    Proven experience in quality assurance or quality management, with a track record of successfully managing quality systems in a dynamic environment.

    Detailed knowledge of compliance, quality assurance and vetting requirements for all sectors of recruitment
    Strong understanding of quality principles, methodologies, and tools, including ISO standards
    Experience in conducting audits, root cause analysis, and implementing corrective and preventive actions.
    Excellent leadership and team management skills, with the ability to motivate and develop a high-performing quality assurance team
    Sound time management skills, pro-active with managing workload in order to meet deadlines and able to work under pressure
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