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Felixstowe

    Consultant Relations Administrator - Felixstowe, Suffolk, United Kingdom - Damco Spain SL

    Damco Spain SL
    Damco Spain SL Felixstowe, Suffolk, United Kingdom

    2 weeks ago

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    Description
    Are you committed to delivering a world class service to customers?

    Come and join a successful and ambitious Maersk Customer Service team in Felixstowe

    This role is great for an individual who thrives within a fast paced, performance driven environment.

    It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

    As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more.

    Working as a Customer Experience Consultant, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.

    Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures


    • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
    • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
    • Monitor the performance of third party suppliers with the aim of identifying areas for improvement
    • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
    • Participate in Supply Chain Management project teams
    • Work on other ad hoc tasks and projects as requested
    Passion for customer satisfaction and service excellence

    Expertise with Microsoft applications:
    Word, Excel, Outlook


    • Good telephone manner and strong Customer Service mind set and approach
    • We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. For more information on what an inclusive environment means to Maersk please visit the diversity page on our career's website.
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