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    Project and Implementation Manager - Nottingham, United Kingdom - CallMiner

    CallMiner
    CallMiner Nottingham, United Kingdom

    1 week ago

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    Description
    CallMiner is looking for an Implementation Project Manager I to join our Project Management Office (PMO). This is a hands-on project management role to support small and medium scale project implementations.

    The person in this position will work closely with customers and internal departments to ensure successful deployments of solutions on time and within scope.

    The Project Manager supports the entire project lifecycle, including pre-sale solution design and definition, project implementation, system configuration, transition to Support and project closure.

    This is an exciting opportunity to provide hands-on project management and to support our global colleagues and customers in software implementations.

    Works closely with internal Sales and Customer Success team members, with existing customers, and with prospects to help design integration solutions.


    • Develops and delivers requirements documentation to internal and external project stakeholders.
    • Managing multiple projects with a high number of customer interactions.
    • Interpreting and transforming customer requirements into project plans.
    • Tracking projects and tasks through the PMO portfolio tool while working closely with Implementation Engineers on task assignments.
    • Monitoring and maintaining key project dates and financial values within the PMO portfolio tool.
    • Accurately tracking work and providing concise project status updates in alignment with PMO standards.
    • Leveraging CallMiner's existing project process and corresponding templates to effectively communicate to internal and external project stakeholders.
    • Setting and managing expectations with project stakeholders and escalating to CallMiner leadership when appropriate.
    • Maintaining accountability to drive assigned projects to successful completion.
    • Proactively managing changes in project scope, identifying risks, and assisting in devising contingency plans.
    • Leveraging product-based training to guide and educate customers on system configuration through the product's user interface.
    • Completing internal solution certification and assisting in user acceptance testing.
    • A degree in a technical or business discipline or equivalent work experience.
    • Minimum of 2 years in a hands-on project management role with 1 year in a technical environment, preferably SaaS software implementation.
    • Excellent organizational skills and time management abilities.
    • Experience as part of a cohesive team in which resources are shared across multiple projects.
    • Ability to interpret requirements and implementation details and share internally and externally clearly and concisely.
    • Attention to detail in documenting effort estimates, requirements, and project dates.
    • Demonstrated ability in applying project management discipline and structure within an evolving organization.
    • Familiarity with Microsoft Office applications (MS Word, Excel, Power Point, Outlook).
    Relevant industry or product experience desired (interaction analytics, contact centers, enterprise SaaS software).


    • Project Management Certification a plus.
    • Familiarity with project management software (such as Microsoft Project or Planview PPM Pro) is a plus.
    •
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