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Newbury

    Specialist - Client Service Management - Newbury, Berkshire, United Kingdom - Housing Diversity Network

    Housing Diversity Network
    Housing Diversity Network Newbury, Berkshire, United Kingdom

    2 weeks ago

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    Description

    We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office.

    This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.

    The starting salary is £30,000 - £35,000 depending on experience.

    Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.

    As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.

    You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.

    Previous experience of delivering a range of housing management services

    • The ability to use multiple computer systems
    • The ability to problem solve and recognise when there's a risk
    This role can give you the opportunity for a career within a successful and diverse organisation.
    450 yearly flexible benefit pot to use against benefits of your choice

    • Flexible working
    • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
    • A chance to buy or sell holiday as part of our flexible benefits package
    • A generous pension scheme matching up to 12%
    • Life cover as soon as you join us
    • You will be a part of our Recognition scheme where you can be gifted retail vouchers
    • A range of wellbeing discounts including Gym Memberships
    • It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

    We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods.

    Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

    We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG


    Apply here:
    £30,000 - £35,000 per year depending on experience
    Would you like to speak to one of our advisors over phone?
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