- Supporting customers during project installation.
- Setting up monitoring diagrams, users, alerts and calculations.
- Attending site when required to support customer installations or investigate reported faults.
- Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.
- Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.
- Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.
- Demonstrable experience of customer service in an engineering, or technical environment.
- Fluent in English.
- Understanding of IP Networking.
- Experience of working within monitoring.
- Site experience in Rail and/or Construction is preferred.
- Other spoken/written languages such as French or Italian.
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German Speaking Help Desk Analyst - Milton Keynes, Buckinghamshire, United Kingdom - BCT Resourcing
Description
Customer Support Technician - Spanish or GermanCustomer Support Technician:
Spanish/German Speaking
My clients in North Bucks have an immediate requirement for a
Customer Support Technician:
Electronics. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining.
More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.
They are seeking the right individual to join their Customer Support team.This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.
As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes.
The role also involves training customers and preparing equipment for dispatch for new projects and replacements.Reporting, Location & Travel:
This role reports to the Team Lead and Global Customer Support Manager.
A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.
Clarifying customer technical requirements ahead of new project installations and briefing the production team.Languages:
spoken/written Spanish and/or German.
Good ability with Excel, and other Office apps.
Life Assurance scheme.
Cycle to Work Scheme.
Tech Purchase Scheme.
Learning & Development scheme including a variety of training courses.
To apply for this
Customer Support Technician:
Electronics role in North Bucks please contact us ASAP
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