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    Regional Soft Services Facilities Manager - Stockport, Greater Manchester, United Kingdom - Local UK

    Local UK
    Local UK Stockport, Greater Manchester, United Kingdom

    1 week ago

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    Description
    Soft Services FM

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

    The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators.


    Time management
    Team management
    Project management

    Work with management to ensure training plans are in place and implemented

    Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours.

    Act as point of contact for all soft service delivery
    Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews
    Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor
    Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
    Updating and managing of elogbooks for soft services records
    Liaison with other FM Workplace Solutions service providers to provide an integrated service. Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
    Lead in shift training by scenarios and lessons learnt; Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
    Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required
    Adherence to CBRE GWS business processes and procedures with correct financial approvals.
    Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
    Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
    Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards
    Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
    Co-ordinate site waste and recycling arrangements
    Act as deputy in the absence of line management
    Provide and arrange cover for the operational team as defined by line management
    Knowledge and awareness of the facilities management industry
    Practical experience in working with supply partners to deliver a seamless, integrated service
    Excellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.
    Good prioritisation and planning skills
    Customer services experience
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