- receive high quality and safe care provision
- have a positive experience of care
- have equity of access to health and care services across the syste
- Manage the diaries for the Deputy Director of Nursing and Quality and locality team on a day to day basis.
- Prioritise requests for meetings on behalf of the Deputy Director of Nursing and Quality.
- Provide coordination of and participate in relevant internal and external working groups and provide project advice and support where requested in relation to Quality Improvement & Assurance
- Support the Deputy Director of Nursing and Quality to plan and manage a programme of quality themed visits with providers to provide additional assurance of both quality and patient experience.
- To co-ordinate and support a variety of meetings, including the production of agendas, reports and minutes where appropriate, ensuring staff, patients and other agencies are informed of relevant decisions as necessar
- Educated to A Level/NVQ Level 3 Administration BTEC or have equivalent experience
- Strong working knowledge of IT packages, Word, Excel, PowerPoint, Outlook and Internet.
- Educated to degree level or demonstrates ability to work at degree level.
- PRINCE ll project management or equivalent qualification.
- Appropriate IT/Business qualifications to Diploma level
- Previous knowledge and experience of a full range of administrative procedures preferably within an NHS environment.
- Experience of dealing with members of the public and dealing with complaints/dissatisfaction.
- Experience of taking formal minutes.
- Proven interpersonal, verbal and written skills.
- Good organisational and time management skills.
- Ability to work under pressure and meet deadlines
- Skilled and sensitive communicator, confident in dealing with staff, patients and service users at all levels and with issues which may be highly contentious.
- Understanding of NHS culture/structure.
- Knowledge of NHS ordering/procurement and invoice payment systems.
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Quality Support Officer - Sleaford, United Kingdom - NHS Lincolnshire Integrated Care Board
Description
Job summary
We are looking to recruit to a full time Quality Support Officer role, to provide administration and programme support, during core office hours, to the ICB Quality Team and Deputy Directors of Nursing and Quality. There are already 2 established posts, but we are now in a position to recruit to a 3rd post in order to meet the demands of the workload.
The role includes a range of routine tasks alongside the requirement to respond to changing needs of the team and support the reactive demands of the services the team supports. An ability to effectively manage your time and prioritise tasks in response to changing demands is essential. In addition, the successful candidate will demonstrate a passion and drive for improving patient experience and patient safety and will have a patient centred focus at all times. We are looking for someone who can work autonomously and is keen to develop their skills.
If you have a patient centred approach and can demonstrate a passion and drive for improving patient safety and patient experience, our supportive and committed team look forward to hearing from you.
Main duties of the job
The successful post holder will provide a comprehensive, effective, and efficient administrative support service as a member of the NHS Lincolnshire Integrated Care Board Quality and Nursing Team. The role is hugely varied and whilst the main elements of the role are administrative, using a hybrid approach of office based and home working, there are occasional opportunities to support the Quality Team with quality visits with system providers. Excellent communication skills are essential, as you will have contact with a range of system providers across a range of staff groups working at different levels of seniority.
About us
The Nursing and Quality Team in Lincolnshire Integrated Care Board (Lincolnshire ICB) strive to ensure patients:
NHS Lincolnshire ICB is a statutory organisation bringing the local NHS together to improve Lincolnshire's health and wellbeing.
The Quality Team within Lincolnshire ICB works across NHS Trusts, ambulance providers, primary care, and social care and has responsibility for NHS services from pre-birth and maternity, through childhood and adulthood, including care of older adults, frail patients, and those at the end of life.
The Team consists of individuals from a wide range of professional backgrounds who all bring different knowledge, experience and skills to support holistic and collaborative working. We are a small friendly team who meet regularly to support each other and facilitate innovative thinking.
You will join an established small team of Quality Support Officers and be expected to work closely together offering support and cover across the team.
Lincolnshire ICB offers a range of staff benefits in line with Agenda for Change terms and conditions, such as a competitive annual leave allowance, and access to the NHS Pension Scheme. In addition, there is access to learning and development opportunities, health and wellbeing support such as staff networks and an employee assistance programme.
Job descriptionJob responsibilities
Further information about candidate essential and desirable criteria can be found on the Job Description document attached to this advert.
Candidates will be shortlisted for interview based on the criteria in the job description. It would be advantageous if applicants personal statements clearly evidence how you meet the essential and desirable criteria for the role.
If you would like further information about the role or wish to discuss the role with a member of the Quality Team, please contact Margaret Carey (Quality Support Officer) ; Helen Hawksworth (Senior Lead Nurse Quality & Safety) ; Claire Stretch (Senior Lead Nurse Quality & Safety)
Planned interview date is Friday 24th May. Interviews will be held face to face at Bridge House in Sleaford.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Skills
Essential
Desirable
